---
schema_version: "1"
id: 9c601cf24d520d16d8fbe5beee3fd3aae9006030b2a6f0b44b514e24d398ce27
title: Cancel Orders
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_cancel_orders.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_cancel_orders.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bbd6337a3449386134274a7ae5bc7731feb9e99e442352aba70ab206389d7dd9
description: You can cancel an order that is in New, Open, or Completed Status. You can't cancel a failed order. To cancel an order associated with active post-processing objects, such as shipping orders, returns, or appeasements, you must cancel them. If you use B2C Commerce Order Management, then after an order is sent to Order Management, manage it there.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Cancel Orders

You can cancel an order that is in New, Open, or Completed Status. You can't cancel a failed order. To cancel an order associated with active post-processing objects, such as shipping orders, returns, or appeasements, you must cancel them. If you use B2C Commerce Order Management, then after an order is sent to Order Management, manage it there.

1. Click App Launcher ![App Launcher](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/cc/b2c_merchandiser_administrator/images/appLauncher.png), and then select **Merchant Tools** | **Site** **Ordering** | **Orders.**.
2. Locate the order you want to cancel.
    
    - Use the search function.
    - To view a list of all orders, click **Find**.
3. Select the order.
4. On the **General** tab, change the **Status** to **Canceled**. Reopen a canceled order.
    
    If the On Order feature is enabled, canceling an order also voids its booked inventory transactions. However, the turnover can be updated incorrectly. It depends on factors such as how long after order creation the cancellation occurred and any intervening inventory imports.