---
schema_version: "1"
id: 66a71f3a2b0a39a95c55c451db1c8cabf432f908175d6dee5653db0a969c4a66
title: Resolve Rule Conflicts in Agentic Commerce Search
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_acs_resolve_conflicts.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_acs_resolve_conflicts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 61a28b7b92d60b41c7c2812ce4d29c80aab2d8c7ee0b27756317a7388f542c3f
description: In Agentic Commerce Search for B2C Commerce, conflicts occur when two or more merchandising rules match the same query or category with competing actions. Adjust the rule priority to control which rule takes effect when conditions overlap.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Resolve Rule Conflicts in Agentic Commerce Search

In Agentic Commerce Search for B2C Commerce, conflicts occur when two or more merchandising rules match the same query or category with competing actions. Adjust the rule priority to control which rule takes effect when conditions overlap.

1. Click App Launcher, then select **Merchant Tools** | **Agentic Commerce Search** | **Rules**.
    
    Alternatively, click App Launcher ![App Launcher](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/cc/b2c_merchandiser_administrator/images/appLauncher.png), and then select **Agentic Commerce Search**.
2. In the Rules dashboard, check the Conflicts count.
3. If the count is greater than 0, then select **Conflicting Rules** to filter the list to rules in conflict.
4. Review the priority values of the competing rules. The rule with the highest priority value takes effect when conditions overlap.
5. Open the rule that you want to change, and update its Priority value.
6. Click **Save Rule**.
7. Return to the Rules dashboard and confirm that the **Conflicts** count decreased.

#### See Also

- [Merchandising Rules in Agentic Commerce Search](https://help.salesforce.com/s/articleView?id=cc.b2c_acs_merchandising_rules.htm&release=264.0.0&type=5 "Merchandising rules give you control over specific search and browse results in Agentic Commerce Search for B2C Commerce without replacing AI-driven ranking. Apply them to express business priorities the AI model doesn't address on its own, such as contractual placements, seasonal promotions, or sitewide catalog policies.")
- [Create a Merchandising Rule in Agentic Commerce Search](https://help.salesforce.com/s/articleView?id=cc.b2c_acs_create_rule.htm&release=264.0.0&type=5 "In Agentic Commerce Search for B2C Commerce, merchandising rules control product ranking, placement, and visibility for specific queries, categories, or catalog attributes. A rule can target a specific query or category, or apply globally across all searches.")