---
schema_version: "1"
id: 806121356f3ddd4b04c5df0c0da90742d74fee454c1ead428799e93811a6caa3
title: Unlock an Account in B2C Commerce
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_account_manager_unlock_account.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_account_manager_unlock_account.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8877880675e099d4672a632cb9339e6dc19b37129482e46a03913292b8245ebb
description: After six unsuccessful attempts to log in to an account, Account Manager temporarily locks the account for 30 minutes. An account administrator can explicitly unlock locked accounts within the administrator’s organizations.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Unlock an Account in B2C Commerce

After six unsuccessful attempts to log in to an account, Account Manager temporarily locks the account for 30 minutes. An account administrator can explicitly unlock locked accounts within the administrator’s organizations.

[Which Salesforce Commerce Product Do I Have?](https://help.salesforce.com/s/articleView?id=commerce.comm_what_product.htm&language=en_US)

1. Log into Account Manager.
2. Click **Users**.
    
    The Users page opens, showing a list of email addresses for all users in your organizations.
3. Click the **Unlock** action in the user list.
4. In the **Organization User** section, click the **Unlock** action in the user list.