---
schema_version: "1"
id: a92f1a4e6df6b3bb487d59feaa99fe1eedb82a0517f4672ae762887c1255d8d2
title: Undelete an Account in B2C Commerce
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_account_manager_undelete_account.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_account_manager_undelete_account.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c9dce5122ad20c8de6315f8a8e178596a8f355d991050f566b0b0428f861ea88
description: When an account is deleted, the deleted user can no longer log into any systems requiring Account Manager credentials. If you delete an account by mistake or as a security precaution, you can undelete the account. Only account administrators can undelete an account.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Undelete an Account in B2C Commerce

When an account is deleted, the deleted user can no longer log into any systems requiring Account Manager credentials. If you delete an account by mistake or as a security precaution, you can undelete the account. Only account administrators can undelete an account.

[Which Salesforce Commerce Product Do I Have?](https://help.salesforce.com/s/articleView?id=commerce.comm_what_product.htm&language=en_US)

1. Log into Account Manager.
2. Click **User**.
    
    The Users page opens, showing a list of accounts.
3. In the **Filter by status** list, select **Deleted Users only**.
4. Click **Undelete** next to the user whose account you want to undelete.
    
    A message asks you to confirm that you want to undelete the user's account. If you click **Cancel**, the undelete operation is canceled, and the user's account remains deleted.
5. Click **OK**.
    
    Account Manager restores the account. If the deleted account was linked to Salesforce Identity (SSO), Account Manager cancels the link to Salesforce Identity. To link the account, the user is required to register a verification method for multi-factor authentication (MFA) with Account Manager. This action is a one time requirement for the account.