---
schema_version: "1"
id: 0e079f9ec7c762f87c5bb4f85a26d6725208ed22f1fbd8402057d048760252cf
title: Fields Available for Solution Reports
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/reports_support_solution_fields.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.reports_support_solution_fields.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 18eeb7fffa7fe7f4999a3f86a6716ec35de3193aebd29e69055bed9991523181
description: You can report on a number of key solution fields in addition to the standard and custom fields.
products:
  - Cross Cloud
release: "264"
---
# Fields Available for Solution Reports

You can report on a number of key solution fields in addition to the standard and custom fields.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:34.82587064676617%">
          <col style="width:65.17412935323385%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d78647e38">Field</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d78647e41">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e38 ">
              <samp class="parmname"># Solution Searches</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e41 ">
              <p>The number of solution searches performed by Self-Service users
                via the Self-Service portal.</p>
              <p style="margin-bottom:0;">(Self-Service Usage
                Report)</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e38 ">
              <samp class="parmname">Self-Service Access
                Count</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e41 ">The number of times a solution was viewed in the Self-Service portal.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e38 ">
              <samp class="parmname">Self-Service Answer
                Count</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e41 ">The number of times the survey question “Does this Solution
              help you answer your question?” is answered, either positively
              or negatively, on a solution in the Self-Service portal.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e38 ">
              <samp class="parmname">Self-Service Positive
                Count</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e41 ">The number of times the survey question “Does this Solution
              help you answer your question?” is answered positively on a
              solution in the Self-Service portal.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e38 ">
              <samp class="parmname">Author</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e41 ">The name of the user who originally created the solution.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e38 ">
              <samp class="parmname">Num Related Cases</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e41 ">The number of cases associated with the solution.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e38 ">
              <samp class="parmname">Reviewed</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e41 ">Checkbox that indicates whether the solution has a reviewed
              status.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e38 ">
              <samp class="parmname">Old Value</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e41 ">
              <p>The value in a tracked case or solution field before it was
                changed.</p>
              <p style="margin-bottom:0;">(Case History Report and Solution History Report)</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e38 ">
              <samp class="parmname">New Value</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e41 ">
              <p>The value in a tracked case or solution field after it was
                changed.</p>
              <p style="margin-bottom:0;">(Case History Report and Solution History Report)</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e38 ">
              <samp class="parmname">History ID</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e41 ">
              <p>The unique identifier for each change tracked on a specified
                case or solution field.</p>
              <p style="margin-bottom:0;">(Case History Report and Solution History
                Report)</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e38 ">
              <samp class="parmname">Language</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e41 ">The language in which the master solution is written.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e38 ">
              <samp class="parmname">Translation Language</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e41 ">
              <p>The language in which the translated solution is written.</p>
              <p style="margin-bottom:0;">(Translated Solutions report)</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e38 ">
              <samp class="parmname">Solution ID</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e41 ">
              <p>The unique identifier for each solution.</p>
              <p style="margin-bottom:0;">(Translated Solutions
                report)</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e38 ">
              <samp class="parmname">Out of Date</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e41 ">
              <p>Checkbox that indicates that the translated solution may need
                translating to match its master solution.</p>
              <p style="margin-bottom:0;">(Translated Solutions
                report)</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e38 ">
              <samp class="parmname">Master Solution Title</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e41 ">The title of the master solution. Displays up to 250 characters.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e38 ">
              <samp class="parmname">Translated Solution Title</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e41 ">The title of the translated solution. Displays up to 250 characters.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e38 ">
              <samp class="parmname">Master Solution Details</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e41 ">The solution details of the master solution. Displays up to
              1000 characters. </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e38 ">
              <samp class="parmname">Translated Solution Details</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d78647e41 ">The solution details of the translated solution. Displays up
              to 1000 characters. </td>

          </tr>
        </tbody>
      </table>