---
schema_version: "1"
id: 54976b4d95681c9e5a9003475a6abba6ba4871f91b58957923a5e886af1471ef
title: Reporting on Support Activity
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/reports_support.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.reports_support.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c4ccc1c215a782d74e52a37f90db50648e060bed36349f463a4f25bce31e4d32
description: Use support reports to track the number of cases created, case comments, case emails, case owners, case contact roles, cases with solutions, the length of time since the case last changed status or owner, and the history of cases.
products:
  - Cross Cloud
release: "264"
---
# Reporting on Support Activity

Use support reports to track the number of cases created, case comments, case emails, case owners, case contact roles, cases with solutions, the length of time since the case last changed status or owner, and the history of cases.

You can also report on the solutions for your organization, including solution history, the languages in which solutions have been written, and whether translated solutions are out of date. If you have enabled the Self-Service portal, you can run reports to track usage of your Self-Service portal.

1. **[Fields Available for Case Reports](https://help.salesforce.com/s/articleView?id=analytics.reports_support_case_fields.htm&release=264.0.0&type=5)**  
    You can report on a number of key case fields in addition to the ones that are included in the standard and custom report types.
2. **[Fields Available for Solution Reports](https://help.salesforce.com/s/articleView?id=analytics.reports_support_solution_fields.htm&release=264.0.0&type=5)**  
    You can report on a number of key solution fields in addition to the standard and custom fields.

#### See Also

- [Limit Report Results](https://help.salesforce.com/s/articleView?id=analytics.reports_limiting.htm&release=264.0.0&type=5 "Set limits to the scope of your report to avoid processing too many records. The built-in choices for limiting your results vary according to the object you’re reporting on.")