---
schema_version: "1"
id: ed3f2fb6448510e2374b43c9416cc6ae3070e62974c984ace592c3c880f27f54
title: Track History for Cases
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/reports_historical_case.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.reports_historical_case.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: da518108bed790e8c471277e252d66b7db116027c7d75b3af705f68e9ba86591
description: Monitor activity across cases and identify your case status changes in the last three months of a case’s life cycle.
products:
  - Cross Cloud
release: "264"
---
# Track History for Cases

Monitor activity across cases and identify your case status changes in the last three months of a case’s life cycle.

1. One way to optimize contact center operations is to observe the Status field over time, watching for cases that move backward to a previous status. This can help reveal ways to resolve cases more effectively.
2. For another example, try analyzing historical values of the Priority field to identify cases that may have been incorrectly classified when they were opened. Watching for frequent changes in priority may also lead to ways to improve the handling of complex cases.