---
schema_version: "1"
id: be511d0f33348f85c5404e701558990fa0b1ac8a5b10220bae875df5ee2d6945
title: File and Content Reports
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/reports_content.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.reports_content.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3b43576c1458129064e762684795617db3f9c0e7e35c49a30957bdda75196189
description: Run File and Content reports to analyze how users are engaging with files and Salesforce CRM Content.
products:
  - Cross Cloud
release: "264"
---
# File and Content Reports

Run File and Content reports to analyze how users are engaging with files and Salesforce CRM Content.

## Standard File and Content Reports

Run these prebuilt reports about files and content.

Content Authors

View how many files, content packs, Google Docs, and Web links each author has published in Salesforce CRM Content.

Content Publication Time Frame

Determine how many files, content packs, Google Docs, and Web links were published in a library during a given time frame.

File and Content Downloads

See which users downloaded what files, and when they downloaded the files.

File and Content Engagement

See the number of times a file has been downloaded, shared, liked, and commented on.

File and Content Links

See which files users are sharing using content deliveries or **Share via link**. See when each link was created, when it expires, when it was last accessed, whether it’s password protected, and the total number of times the link has been accessed. Each of the links in this report can be accessed by users outside of your organization.

Library Administrators

View the number of files, content packs, Google Docs, and Web links in each library as well as the total amount of file storage used by each library.

Library Content

View the number of files, content packs, Google Docs, and Web links in each library as well as the total amount of file storage used by each library.

Most Content Downloads

Determine which files and content packs are downloaded most frequently and which Web links and Google Docs are opened most frequently.

Most Content Subscriptions

Determine which files, content packs, Google Docs, and Web links have the most subscribers.

Stale Content

Determine which files haven’t been downloaded or revised recently.

## File and Content Report Types

Build standard reports about files and content.

Content Report

Generate a report about Salesforce CRM Content.<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
            <colgroup>
              <col style="width:28.57142857142857%">
              <col style="width:71.42857142857143%">
            </colgroup>
            <thead class="slds-text-title_caps ">
              <tr class="">
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d54637e153">Field</th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d54637e155">Description</th>
              </tr>
            </thead>
            <tbody>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Archived</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">Flag that indicates whether a file has been archived. Archiving a file
                  removes it from its library but doesn’t permanently delete the file from
                  Salesforce CRM Content. Archived files can be restored as needed. </td>
              </tr>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Content Created By</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">Contributor who published the file, content pack, Google Doc, or Web
                  link.</td>
              </tr>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Content ID</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">Identifier that enables you to group by file rather than version. <span id="reports_content__ConTitleCaveat"><a name="reports_content__ConTitleCaveat"><!-- --></a>The <samp class="parmname">Content Title</samp> isn’t guaranteed
                    to be unique because multiple versions of the same file can have different
                    titles.</span></td>
              </tr>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Content Published Date</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">Date a file, content pack, Google Doc, or Web link was first
                  published.</td>
              </tr>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Content Title</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">Title of a file, content pack, Google Doc, or Web link.</td>
              </tr>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Record Type</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">Title of the record type associated with the file, content pack, Google
                  Doc, or Web link.</td>
              </tr>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Featured Content</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">Flag that indicates whether a piece of content is featured. </td>
              </tr>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Individual Content Size (MB)</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">Size of an individual file, exclusive of other versions of the same
                  file.</td>
              </tr>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Last Subscribed Date</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">Date on which the content was subscribed to most recently.</td>
              </tr>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Num Downloads</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">
                  <p>Number of times a file has been downloaded or the total number of
                    downloads in a library. The number of times a Google Doc or Web link has been
                    opened is also included in this count.</p>
                  <div class="slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium">
                    <div class="slds-media slds-media_responsive">
                      <div class="slds-media__figure"><span class="slds-icon_container slds-icon_container_circle slds-icon-note-tip"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-analytics-264-0-0-production-enus/295fead5-b71d-4e1c-9886-4af4d53400b6/images/icon_tip.png" alt="Tip"></span></div>
                      <div class="slds-media__body" style="padding-top:.5rem;padding-bottom:.5rem;"><span class="slds-text-title_caps">Tip</span> To see which users have
                        downloaded a certain file, go to the file’s content details page and click
                        the <strong class="uicontrol">Downloads</strong> tab. </div>
                    </div>
                  </div>
                </td>
              </tr>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Num Negative Ratings</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">Number of thumbs-down votes.</td>
              </tr>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Num Positive Ratings</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">Number of thumbs-up votes.</td>
              </tr>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Num Subscriptions</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">Number of users who are subscribed to a file, content pack, Google Doc,
                  or Web link, or the total number of subscriptions in a library.</td>
              </tr>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Num Versions</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">Number of times a new version of a file has been published. </td>
              </tr>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Overall Rating</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">The number of positive votes minus the number of negative votes. For
                  example, if a file has two positive votes and no negative votes, its
                  <samp class="parmname">Overall Rating</samp> is 2.
                </td>
              </tr>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Tag</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">Salesforce CRM Content tag assigned to a file, content pack, Google Doc,
                  or Web link. </td>
              </tr>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Total Content Size (MB)</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">Size of a file, inclusive of all the file's versions.</td>
              </tr>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Version Revised Date</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">Date and time a new version of the file was published.</td>
              </tr>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Version Revised By</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">Contributor who published the file version.</td>
              </tr>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Library Name</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">Name of the library.</td>
              </tr>
              <tr class="">
                <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e153 "><samp class="parmname">Library Created Date</samp></td>
                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d54637e155 ">Date and time the library was created.</td>
              </tr>
            </tbody>
          </table>

Library and User Report

Generate a list of users who are assigned to libraries.

 
| Field | Description |
| --- | --- |
| Administrator | Flag that indicates whether the user is a library administrator. |
| Group | Flag that indicates whether the library member is a single user or a public group. |
| Library Created | Date and time the library was created. |
| Library Name | Name of the library. |
| Member Name | First and last name of the library member. |

File and Content Report

Generate a report about files uploaded to your organization.

 
| Field | Description |
| --- | --- |
| Archived | Flag that indicates whether a file has been archived. Archiving a file removes it from its library but doesn’t permanently delete the file from Salesforce CRM Content. Archived files can be rested as needed. |
| Title | Title of a file, content pack, Google doc, or Web link. |
| Created By | User who uploaded the file, content pack, Google Doc, or Web link. |
| Download Date | Date of the first file download. |
| Downloaded By | User who downloaded the file. |
| Download User Type | Profile type of the user who downloaded the file. |
| File Type | MIME type of the uploaded file. |
| ID | Identifier that enables you to group by file rather than version. The Title isn’t guaranteed to be unique because multiple versions of the same file can have different titles. |
| Last Revised By | Last user to edit or upload a new version of the file. |
| Last Revised Date | Date of last file revision. |
| Likes | Number of times file posts have been liked. This number doesn’t count likes applied to comments on the file post. |
| Links | Number of external file links that have been generated. External links are generated when a user shares a file using **Share via link** or when a user shares content from a library using a content delivery. |
| Post Comments | Number of comments made on file posts in feeds. |
| Posts | Number of times the file has been posted to a feed. This number doesn’t count the number of times the file has been attached to comments on posts. |
| Published Date | Date a file, content pack, Google Doc, or Web link was first published or uploaded. |
| Shares | Number of times the file has been posted to a user’s feed, shared using **Share with people**, and shared using **Share with groups**. |
| Size (MB) | Size of the most recent file version in megabytes. |
| Total Downloads | Number of times the file has been downloaded. |
| Total Size (MB) | Combined Size of all uploaded file versions. |
| Versions | Number of uploaded file versions. |

## Tips for Using File and Content Reports

- Salesforce CRM Content users who have the Manage Content option checked in their library permission can sort report data by the library they have access to (“My Libraries”) or by all the libraries in an organization (“All Libraries”). Users without the Manage Content option can only sort data by the libraries they have access to.
- Sort custom reports by Library Name to view data for individual files as well as library summaries, such as total storage used and total number of downloads.
- Sort according to the Content ID to view data for a particular document.
- If you have Customer Portal or partner portal users with the “Create Libraries” user permission, run the Library Administrators report to determine which new libraries have been created by portal users.

#### See Also

- [Limit Report Results](https://help.salesforce.com/s/articleView?id=analytics.reports_limiting.htm&release=264.0.0&type=5 "Set limits to the scope of your report to avoid processing too many records. The built-in choices for limiting your results vary according to the object you’re reporting on.")