---
schema_version: "1"
id: bab35cec851278f2b7f570d062ca24a6b3c3b5b8ff7ceab830284def9f49f266
title: "Reports and Dashboards: What’s Different or Not Available in the Salesforce Mobile App"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/rd_reports_dashboards_limits_mobile.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.rd_reports_dashboards_limits_mobile.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cf01aa515cef04e266dd18e3d982d4bffba6bda74508b12031436bfe8dd3e5b5
description: Find out more about when to use reports, dashboards, and charts in the Salesforce Mobile App.
products:
  - Cross Cloud
release: "264"
---
# Reports and Dashboards: What’s Different or Not Available in the Salesforce Mobile App

Find out more about when to use reports, dashboards, and charts in the Salesforce Mobile App.

## Reports

Considerations When Using Reports in the Salesforce Mobile App

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
            <colgroup>
              <col style="width:50%">
              <col style="width:50%">
            </colgroup>
            <thead class="slds-text-title_caps ">
              <tr class="">
                <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d81383e50">Feature</th>
                <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d81383e53">Notes about Salesforce Mobile App Availability</th>
              </tr>
            </thead>
            <tbody>
              <tr class="">
                <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d81383e50 ">Number of Rows Displayed</td>

                <td data-label="Notes about Salesforce Mobile App Availability" class="slds-cell-wrap" style="vertical-align:top;" headers="d81383e53 ">Reports display a maximum of 2,000 rows, same as on the desktop
                  Salesforce site.</td>

              </tr>
              <tr class="">
                <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d81383e50 ">Groupings</td>

                <td data-label="Notes about Salesforce Mobile App Availability" class="slds-cell-wrap" style="vertical-align:top;" headers="d81383e53 ">When you view a report with groupings, the groupings are displayed as
                  columns at the end of the report.</td>

              </tr>
              <tr class="">
                <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d81383e50 ">Report Formats</td>

                <td data-label="Notes about Salesforce Mobile App Availability" class="slds-cell-wrap" style="vertical-align:top;" headers="d81383e53 ">Reports that are grouped by rows (summary) or rows and columns (matrix)
                  are displayed without the groupings. Joined reports aren’t available.</td>

              </tr>
              <tr class="">
                <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d81383e50 ">Conditional Highlighting</td>

                <td data-label="Notes about Salesforce Mobile App Availability" class="slds-cell-wrap" style="vertical-align:top;" headers="d81383e53 ">You can’t view reports that show conditional highlighting.</td>

              </tr>
              <tr class="">
                <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d81383e50 ">Filters</td>

                <td data-label="Notes about Salesforce Mobile App Availability" class="slds-cell-wrap" style="vertical-align:top;" headers="d81383e53 ">
                  <p>When you open a report from the Reports tab, you can't filter the
                    report.</p>
                  <p style="margin-bottom:0;">When you tap a dashboard widget to open the source report, you can
                    filter the report by tapping a value on the chart. If the source report is a
                    tabular or joined report, then you can’t filter it.</p>
                </td>

              </tr>
            </tbody>
          </table>

Report Features Not Available

- Create, edit, or delete reports
- Export
- Print
- Feed
- Schedule report refreshes
- Subscribe
- Joined reports
- Historical trend reports
- Add to campaign
- Role hierarchy
- Custom summary formula fields
- Folders
- Hide details
- Summary information (such as grand totals, subtotals, summarized fields, and record counts)

Other Notes about Using Reports

- You can’t drill into reports that have more than three checkbox fields.
- When you view a report with more than 25 summary fields, you receive an error message.
- The Salesforce mobile app can’t render reports via URLs that use dynamic parameter values. If you modify a URL to pass parameters into reports, the app shows a blank screen (a report record with no returned results).

## Dashboards

Considerations When Using Dashboards

 
| Feature | Notes about Salesforce Mobile App Availability |
| --- | --- |
| View As | As in the desktop Salesforce site, you can only run dashboards as a user in your role hierarchy. However, in the Salesforce mobile app you can choose from all users in your organization. If you select a user outside your role hierarchy, you get an error. |
| Dashboard Layout | Dashboards display in a single-column layout on phones, and up to a two-column layout on tablets. |

Dashboards Features Not Available

- Create, edit, or delete dashboards
- Feed
- Schedule
- Link from a dashboard widget to a website or email address
- Visualforce widgets on dashboards
- Folders
- Text widget
- Image widget

Other Notes about Using Dashboards

In some situations, data displayed in a dashboard widget can get out of sync with data in the report that's displayed on the same page. When a dashboard widget’s data doesn’t match the report, one of these things is happening.

- The dashboard is being refreshed as the configured user or the running user, while a report is always run as the current user.
- The report was refreshed more recently than the dashboard. A report is refreshed every time you look at it (assuming you aren’t working offline). But a dashboard widget is refreshed only when the dashboard it belongs to is refreshed.

To refresh a dashboard in the Salesforce mobile app, click **Refresh**. Pull-to-Refresh doesn’t trigger a dashboard refresh.

The same temporary mismatch can occur in the desktop site, but there you see reports and dashboard charts on separate pages.

## Charts

Other Notes about Using Charts

- Report charts are available only after drilling into a dashboard widget’s report. Report charts aren’t available from the Reports tab.
- Embedded report charts don’t link to the source report.