---
schema_version: "1"
id: 311db41ff69ccd9ee4e99153e1471f3eaeffc5a49b5a9bf5f5c829272577550d
title: Create an Article Report
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/knowledge_custom_reports_article.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.knowledge_custom_reports_article.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b19d4b160aa8924ac596af541eb550f34ccb2afa24400b83baa7ab7612d666b8
description: Run your custom report on your Salesforce Knowledge articles and save them to your article reports folder.
products:
  - Cross Cloud
release: "264"
---
# Create an Article Report

Run your custom report on your Salesforce Knowledge articles and save them to your article reports folder.

### Required Editions

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            <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning
              Experience</td>

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            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Salesforce Knowledge is available in
                <strong>Essentials</strong> and <strong>Unlimited</strong> Editions
                with Service Cloud.
              </p>
              <p style="margin-bottom:0;">
                <span>Salesforce Knowledge is
                  available for an additional cost in:
                  <strong>Professional</strong>, <strong>Enterprise</strong>,
                  <strong>Performance</strong>, and <strong>Developer</strong> Editions.
                  For more information, contact your Salesforce
                  representative.</span>
              </p>
            </td>

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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d48939e84">User Permissions
              Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d48939e84 ">To create or update custom report types:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d48939e84 ">Manage Custom Report Types</td>

          </tr>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d48939e84 ">To create a public reports folder:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d48939e84 ">Manage Public Reports </td>

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Using your [custom report types](https://help.salesforce.com/s/articleView?id=analytics.knowledge_custom_reports_type.htm&release=264.0.0&type=5 "Create a custom report type to report on Salesforce Knowledge article data."), create article reports and save them to your [article reports folder](https://help.salesforce.com/s/articleView?id=analytics.knowledge_custom_reports_folder.htm&release=264.0.0&type=5 "Create a public folder where you can store article reports for your users.").

1. On the Reports tab, click **New Report**.
2. Choose the category where your custom report types are stored, for example, **Customer Support Reports** or **Other Reports**.
    
    The Cases with Articles report is available by default in the Customer Support Reports folder.
3. Find your report type and click **Create**.
4. When viewing your report, click **Save As** and save it in the new Article Reports folder to make the report available to other users.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-analytics-264-0-0-production-enus/295fead5-b71d-4e1c-9886-4af4d53400b6/images/icon_note.png)

Note

- In reports using the Knowledge Article custom report type, there are at least five rows per article, one for each channel, including All Channels.
- Daily values are reported independently for the last 90 days and monthly values for the last 18 months. After those time periods, use the monthly aggregate and yearly aggregate values, respectively.
- In reports using the Knowledge Article Votes, Knowledge Article Views, or Knowledge Article Searches custom report types, each row represents a day, channel, and role combination. For example, if a user with the Kingmaker role views articles in the internal app and the next day the same reader views more articles in the internal app, the Article Views report has two rows: one for each unique date.
- In reports using Knowledge Article Version (KAV), except Knowledge Article Version History, you can filter by data category. You can add up to four filters and set their logic to AT, ABOVE, BELOW, or ABOVE OR BELOW. The logic between filters is OR. You can use the same category group multiple times,but you must use the same operator each time.
- To report on Approval Processes for Knowledge Articles, use **Process Instance** and **Process Instance Node** when creating a custom report type. Then filter the report on object type, which is the article type.
- You can create a custom report type for a Case by cross-filtering for Cases with and without articles. If you do, then when you archive an article, case records linked to that article no longer list the article information in the report. This limitation happens if the user doesn’t have access to all the data categories in the category group.