---
schema_version: "1"
id: 975067d119c3f58bbe776f5efdeeee3c7dbe3bd81588cfe4d6e7d30e21dbeca6
title: Report on Salesforce Knowledge Articles
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/knowledge_custom_reports.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.knowledge_custom_reports.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 967c7818ca83ac959c688d8c7558f3bbccb0dc088baf800eb16c76a0f83895bd
description: Use Salesforce Knowledge custom reports to track how articles are created, maintained, and delivered.
products:
  - Cross Cloud
release: "264"
---
# Report on Salesforce Knowledge Articles

Use Salesforce Knowledge custom reports to track how articles are created, maintained, and delivered.

### Required Editions

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            <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning
              Experience</td>

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              <p>Salesforce Knowledge is available in
                <strong>Essentials</strong> and the <strong>Unlimited</strong> Edition
                with Service Cloud.
              </p>
              <p style="margin-bottom:0;">
                <span id="knowledge_custom_reports__knowledge_editions_ph"><a name="knowledge_custom_reports__knowledge_editions_ph"><!-- --></a>Salesforce Knowledge is
                  available for an additional cost in:
                  <strong>Professional</strong>, <strong>Enterprise</strong>,
                  <strong>Performance</strong>, and <strong>Developer</strong> Editions.
                  For more information, contact your Salesforce
                  representative.</span>
              </p>
            </td>

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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d72735e84">User Permissions
              Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d72735e84 ">To create or update custom report types:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d72735e84 ">Manage Custom Report Types</td>

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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d72735e84 ">To create a public reports folder:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d72735e84 ">Manage Public Reports </td>

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As an administrator, you can create custom report types so agents can create reports on Salesforce Knowledge articles. Custom report types are the only way to make reports about articles available for your readers. Salesforce does not provide sample article reports or a standard report folder for articles.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-analytics-264-0-0-production-enus/295fead5-b71d-4e1c-9886-4af4d53400b6/images/icon_tip.png)

Tip The _Knowledge Base Dashboards and Reports_ AppExchange package provides over two dozen reports that help you monitor the knowledge base and analyze usage metrics.

1. **[Create a Folder for Article Reports](https://help.salesforce.com/s/articleView?id=analytics.knowledge_custom_reports_folder.htm&release=264.0.0&type=5)**  
    Create a public folder where you can store article reports for your users.
2. **[Create a Report Type for Article Reports](https://help.salesforce.com/s/articleView?id=analytics.knowledge_custom_reports_type.htm&release=264.0.0&type=5)**  
    Create a custom report type to report on Salesforce Knowledge article data.
3. **[Create an Article Report](https://help.salesforce.com/s/articleView?id=analytics.knowledge_custom_reports_article.htm&release=264.0.0&type=5)**  
    Run your custom report on your Salesforce Knowledge articles and save them to your article reports folder.
4. **[Fields Available on Salesforce Knowledge Reports](https://help.salesforce.com/s/articleView?id=analytics.knowledge_custom_reports_fields.htm&release=264.0.0&type=5)**  
    The fields you can use in a knowledge report depend on the type of information you are reporting on.