---
schema_version: "1"
id: 9e3a35bd16dc96824581426fc7b43536fcb335ab6e493dad2cb7af8efac715c6
title: Revenue Health Score (RHS)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/csi_score_work_metrics_rhs.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.csi_score_work_metrics_rhs.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: abc48356dac2ff40667f59b0c47c76cef65600a5622c452fbfdeb1e45928e71f
description: Tracks contribution to top-line performance by combining revenue growth, lead-to-cash conversion, expansion, and retention outcomes. It combines growth, conversion, and retention indicators across all clouds to measure total top-line performance and predict revenue risk, serving as a key driver of pipeline health by quantifying the financial impact of accounts.
products:
  - Cross Cloud
release: "264"
---
# Revenue Health Score (RHS)

Tracks contribution to top-line performance by combining revenue growth, lead-to-cash conversion, expansion, and retention outcomes. It combines growth, conversion, and retention indicators across all clouds to measure total top-line performance and predict revenue risk, serving as a key driver of pipeline health by quantifying the financial impact of accounts.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=analytics.csi_score_learn_requirements.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce editions, products, and licenses required for CSI Score.">View supported editions</a></td></tr></tbody></table>

## RHS Use Cases

- To predict monthly recurring revenue (MRR) stability, and identify future churn risks before they impact the bottom line.
- To flag revenue at risk due to negative signals like escalated service cases or marketing unsubscriptions.
- To identify accounts demonstrating high buying intent through upsell or cross-sell behaviors, allowing sales to focus on high-probability expansion.

## RHS KPIs

![RHS KPIs](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-csi_score-264-0-0-production-enus/5eb470d9-337a-48d8-b35b-1bd7b712912f/csi_score/images/csi_score_metric_rhs.png)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d6153e88">KPIs</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d6153e91">KPI Purpose</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="KPIs" class="slds-cell-wrap" style="vertical-align:top;" headers="d6153e88 ">Revenue Health Score (RHS) by Cloud</td>

            <td data-label="KPI Purpose" class="slds-cell-wrap" style="vertical-align:top;" headers="d6153e91 ">
              <p>Isolates revenue performance by department to reveal exactly where growth is
                stalling or leakage is occurring.</p>
              <p style="margin-bottom:0;">It enables leaders to pinpoint if revenue risks
                are stemming from sales execution, service renewals, or billing friction, ensuring
                targeted financial interventions.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="KPIs" class="slds-cell-wrap" style="vertical-align:top;" headers="d6153e88 ">Opportunities with Open Work Orders</td>

            <td data-label="KPI Purpose" class="slds-cell-wrap" style="vertical-align:top;" headers="d6153e91 ">
              <p>Bridges sales and service by identifying expansion opportunities that are
                active during ongoing field work or support engagements.</p>
              <p style="margin-bottom:0;">It maximizes the revenue
                potential of face-to-face interactions, making sure that field teams effectively
                capture upsell demand while solving customer issues.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="KPIs" class="slds-cell-wrap" style="vertical-align:top;" headers="d6153e88 ">Campaign-to-Revenue Contribution</td>

            <td data-label="KPI Purpose" class="slds-cell-wrap" style="vertical-align:top;" headers="d6153e91 ">
              <p>Connects marketing efforts directly to closed deals, validating the financial
                ROI of specific campaigns rather than lead volume.</p>
              <p style="margin-bottom:0;">It helps leaders optimize spend
                by identifying exactly which marketing programs are driving actual top-line growth
                versus those that are just generating noise.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="KPIs" class="slds-cell-wrap" style="vertical-align:top;" headers="d6153e88 ">Monthly Recurring Revenue (MRR)</td>

            <td data-label="KPI Purpose" class="slds-cell-wrap" style="vertical-align:top;" headers="d6153e91 ">
              <p>Tracks the stability of the subscription base to ensure predictable cash flow
                and accurate financial forecasting.</p>
              <p style="margin-bottom:0;">It serves as the financial heartbeat of the
                company, immediately flagging contraction trends, or growth stagnation before they
                impact quarterly results.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="KPIs" class="slds-cell-wrap" style="vertical-align:top;" headers="d6153e88 ">Revenue at Risk (RAR)</td>

            <td data-label="KPI Purpose" class="slds-cell-wrap" style="vertical-align:top;" headers="d6153e91 ">
              <p>Quantifies the specific monetary value in jeopardy due to churn signals like
                negative sentiment, unresolved cases, or lack of engagement.</p>
              <p style="margin-bottom:0;">It prioritizes
                retention efforts based on financial impact, ensuring resources are deployed
                immediately to save the most valuable at-risk accounts.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="KPIs" class="slds-cell-wrap" style="vertical-align:top;" headers="d6153e88 ">Account Watchlist</td>

            <td data-label="KPI Purpose" class="slds-cell-wrap" style="vertical-align:top;" headers="d6153e91 ">Focuses on the financial bottom line, surfacing accounts with Revenue at Risk
              (RAR) or stagnation in Monthly Recurring Revenue (MRR). It prioritizes accounts
              where revenue continuity is threatened, enabling sales and success teams to protect
              high-value contracts.</td>

          </tr>
        </tbody>
      </table>