---
schema_version: "1"
id: ef2e9560bade52728e2fcb934faf7ea137876f0749bbefeb9f868345336132eb
title: Data Requirements for CSI Score
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/csi_score_setup_source_mapping.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.csi_score_setup_source_mapping.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5fc78bf9a0a1399e99340cd9b606d868b5558369a2924f42ce93963c4469736f
description: CSI Score sources data from data model objects (DMOs) in Data 360 to calculate composite scores. Map the specific DMOs you want the CSI Score Semantic Model and the C360 Semantic Model to use for calculating scores. The Account DMO is mandatory. All other DMOs are optional. You can map them based on whether your Salesforce implementation uses those objects and whether you want to include that data in your score calculations.
products:
  - Cross Cloud
release: "264"
---
# Data Requirements for CSI Score

CSI Score sources data from data model objects (DMOs) in Data 360 to calculate composite scores. Map the specific DMOs you want the CSI Score Semantic Model and the C360 Semantic Model to use for calculating scores. The Account DMO is mandatory. All other DMOs are optional. You can map them based on whether your Salesforce implementation uses those objects and whether you want to include that data in your score calculations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=analytics.csi_score_learn_requirements.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce editions, products, and licenses required for CSI Score.">View supported editions</a></td></tr></tbody></table>

## Understand How CSI Score Uses DMOs

CSI Score sources data from standard DMOs that are available in Data 360 by default. For CSI Score to use data from the DMOs, map the DMOs to their data sources.

If you have Service Cloud or Revenue Management, you can use their data kits to map standard objects to DMOs. These are some of the product-specific data kits you can use to send data from objects in your org to DMOs in Data 360:

- [Service](https://help.salesforce.com/s/articleView?id=service.service_intelligence_install_data_kit_task.htm&language=en_US)
- [Sales](https://help.salesforce.com/s/articleView?id=data.c360_a_conf_connect_dc4sales.htm&language=en_US)
- [Field Service](https://help.salesforce.com/s/articleView?id=service.fso_install_data_kit.htm&language=en_US)
- [Marketing](https://help.salesforce.com/s/articleView?id=mktg.mktg_admin_data_kits_ref.htm&language=en_US)
- [Revenue](https://help.salesforce.com/s/articleView?id=ind.revenue_intelligence_set_up_revenue_management_intelligence.htm&language=en_US)

You can also map DMOs with data sources such as custom objects that are unique to your Salesforce implementation and external data sources. To learn about how to connect data sources in Data 360, see [Connect Data](https://help.salesforce.com/s/articleView?id=data.c360_a_data_ingestion.htm&language=en_US).

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-csi_score-264-0-0-production-enus/5eb470d9-337a-48d8-b35b-1bd7b712912f/images/icon_important.png)

Important Make sure that the DMOs that feed data for the composite scores are available in the default data space in Data 360.

## Recommended DMOs for Composite Scores

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d2453e115">Score</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d2453e118">Recommended DMOs</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Score" class="slds-cell-wrap" style="vertical-align:top;" headers="d2453e115 ">Voice of Customer (VOC) Score</td>

            <td data-label="Recommended DMOs" class="slds-cell-wrap" style="vertical-align:top;" headers="d2453e118 ">
              <ul>
                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-engagement-analysis-text-session-dmo.html" target="_blank">Account</a></li>

                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-engagement-analysis-text-direct-feedback-dmo.html" target="_blank">Engagement Analysis Text Direct
                    Feedback</a></li>

                <li>Engagement Analysis Text Association</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Score" class="slds-cell-wrap" style="vertical-align:top;" headers="d2453e115 ">Sentiment Score (SENT)</td>

            <td data-label="Recommended DMOs" class="slds-cell-wrap" style="vertical-align:top;" headers="d2453e118 ">
              <ul>
                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-engagement-analysis-text-session-dmo.html" target="_blank">Account</a></li>

                <li>Engagement Analysis Text Insight</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Score" class="slds-cell-wrap" style="vertical-align:top;" headers="d2453e115 ">Journey Experience Score (JXS)</td>

            <td data-label="Recommended DMOs" class="slds-cell-wrap" style="vertical-align:top;" headers="d2453e118 ">
              <ul>
                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-engagement-analysis-text-session-dmo.html" target="_blank">Account</a></li>

                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-case.html" target="_blank">Case</a></li>

                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-datamodelobjects.html" target="_blank">Lead</a></li>

                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-opportunity-dmo.html" target="_blank">Opportunity</a></li>

                <li>Campaign</li>

                <li>Service Appointment</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Score" class="slds-cell-wrap" style="vertical-align:top;" headers="d2453e115 ">Engagement Effectiveness Score (EES)</td>

            <td data-label="Recommended DMOs" class="slds-cell-wrap" style="vertical-align:top;" headers="d2453e118 ">
              <ul>
                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-engagement-analysis-text-session-dmo.html" target="_blank">Account</a></li>

                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-case.html" target="_blank">Case</a></li>

                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-opportunity-dmo.html" target="_blank">Opportunity</a></li>

                <li>Activity</li>

                <li>Work Order</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Score" class="slds-cell-wrap" style="vertical-align:top;" headers="d2453e115 ">Revenue Health Score (RHS)</td>

            <td data-label="Recommended DMOs" class="slds-cell-wrap" style="vertical-align:top;" headers="d2453e118 ">
              <ul>
                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-engagement-analysis-text-session-dmo.html" target="_blank">Account</a></li>

                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-sales-order-dmo.html" target="_blank">Sales Order</a>
                </li>

                <li>Asset</li>

                <li>Campaign</li>

                <li>Service Appointment</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Score" class="slds-cell-wrap" style="vertical-align:top;" headers="d2453e115 ">Operations Score (OPS)</td>

            <td data-label="Recommended DMOs" class="slds-cell-wrap" style="vertical-align:top;" headers="d2453e118 ">
              <ul>
                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-engagement-analysis-text-session-dmo.html" target="_blank">Account</a></li>

                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-case.html" target="_blank">Case</a></li>

                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-message-engagement-dmo.html" target="_blank">Message Engagement</a></li>

                <li>Service Appointment</li>

                <li>Work Order</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Score" class="slds-cell-wrap" style="vertical-align:top;" headers="d2453e115 ">Customer Health Score (CHS)</td>

            <td data-label="Recommended DMOs" class="slds-cell-wrap" style="vertical-align:top;" headers="d2453e118 ">
              <ul>
                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-engagement-analysis-text-session-dmo.html" target="_blank">Account</a></li>

                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-case.html" target="_blank">Case</a></li>

                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-sales-order-dmo.html" target="_blank">Sales Order</a>
                </li>

                <li>Asset</li>

                <li>Complaint</li>

                <li>Engagement Analysis Text Insight</li>

                <li>Service Appointment</li>

                <li>Work Order</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Score" class="slds-cell-wrap" style="vertical-align:top;" headers="d2453e115 ">Churn Risk Index (CRI)</td>

            <td data-label="Recommended DMOs" class="slds-cell-wrap" style="vertical-align:top;" headers="d2453e118 ">
              <ul>
                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-engagement-analysis-text-session-dmo.html" target="_blank">Account</a></li>

                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-message-engagement-dmo.html" target="_blank">Message Engagement</a></li>

                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-sales-order-dmo.html" target="_blank">Sales Order</a>
                </li>

                <li>Asset</li>

                <li>Complaint</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Score" class="slds-cell-wrap" style="vertical-align:top;" headers="d2453e115 ">Customer Lifetime Value Score (CLV)</td>

            <td data-label="Recommended DMOs" class="slds-cell-wrap" style="vertical-align:top;" headers="d2453e118 ">
              <ul>
                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-engagement-analysis-text-session-dmo.html" target="_blank">Account</a></li>

                <li><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-sales-order-dmo.html" target="_blank">Sales Order</a>
                </li>

                <li>Asset</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-csi_score-264-0-0-production-enus/5eb470d9-337a-48d8-b35b-1bd7b712912f/images/icon_note.png)

Note The Data 360 DMO and Mapping Guide currently doesn't list all standard DMOs provided by Data 360. You can find all DMOs and mapped DMOs in the Data Model tab of Data 360.