---
schema_version: "1"
id: 493d47a3ff3874e3f6d5e997af4a8afd423cd559fa6407f1f1e86addee02c20a
title: Manage Predictive Models for CSI Score
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/csi_score_predictive.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.csi_score_predictive.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 27838033ade5cd93f22394f1e3383fba8482eba4af8b6ac9cdf79e15f85d8a44
description: CSI Score uses Einstein Studio's Gradient Boosting Machine (GBM) to identify the top-drivers for the composite scores. Each composite score gets its unique predictive model. You can retrain the models with your company's data and modify the models to include KPIs unique to your company.
products:
  - Cross Cloud
release: "264"
---
# Manage Predictive Models for CSI Score

CSI Score uses Einstein Studio's Gradient Boosting Machine (GBM) to identify the top-drivers for the composite scores. Each composite score gets its unique predictive model. You can retrain the models with your company's data and modify the models to include KPIs unique to your company.

- **[Understand How Predictive Models Work in CSI Score](https://help.salesforce.com/s/articleView?id=analytics.csi_score_predictive_understand.htm&release=264.0.0&type=5)**  
    Before you start working with predictive models for CSI Score, learn about the predictive modeling assets of CSI Score installed in your org. Know the predictive modeling tasks completed during CSI Score installation and review AI Models resources to learn about predictive modeling in Data 360.
- **[Train Predictive Model with Customized CSI Score Semantic Model](https://help.salesforce.com/s/articleView?id=analytics.csi_score_predictive_training.htm&release=264.0.0&type=5)**  
    During CSI Score installation, the predictive models are trained automatically with synthetic data. This training doesn't consider any company-specific nuances, such as additional KPIs or updates to composite score calculation logic. After your company's custom CSI Score semantic model is ready with company-specific scores, weights, and formulas, retrain the predictive models with actual data. And set a training schedule for the updated models.
- **[Predictive Model Customization Use Case Library for CSI Score](https://help.salesforce.com/s/articleView?id=analytics.csi_score_predictive_training_use_cases.htm&release=264.0.0&type=5)**  
    Learn about the various types of business use cases that you can achieve by customizing the predictive models of CSI Score.