---
schema_version: "1"
id: 481864a043d811f4611df290c69f656d58844882f764856392bd0b7562b4fcf3
title: Data Drill Down Questions, Public Sector Case Analytics Custom Wizard Step 5 of 6
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_template_public_sector_wizard_drilldown_step5.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_template_public_sector_wizard_drilldown_step5.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d147e1d728a124d8bcb358b3dfb89d892e9cc3fe11dcd46131bc5ba334367fb7
description: Tell Public Sector Case Analytics how you prefer to drill into data about cases, including category, type, severity, owner, and reason, and if they’re resolved at first contact.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Data Drill Down Questions, Public Sector Case Analytics Custom Wizard Step 5 of 6

Tell Public Sector Case Analytics how you prefer to drill into data about cases, including category, type, severity, owner, and reason, and if they’re resolved at first contact.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_note.png)

Note This page is labeled _Step 5 of 6_, even though it’s the second page of questions you see after you select custom create. This is the fifth of six steps for creating Public Sector Case Analytics with the custom option.

- Question 1, required. Asks about the field you use to categorize cases. Choose the name of the field you use to identify and organize cases, such as service category, type or level.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_note.png)
    
    Note This is the only question you see if you use basic app creation.
- Question 2, optional. Asks about the field you use to record clients’ type of support. Examples include premium and basic.
- Question 3, required. Asks which field you use to categorize case severity—usually the field you use to prioritize cases.
- Question 4, required. Asks which field you use to track case status of case. You filter and analyze cases in dashboards based on your selection.
- Question 5, required. Asks about the field you use to identify topics, reasons, and closure codes of cases. Your selection helps you understand which kinds of cases your team solves most efficiently.
- Question 6, required. Asks you to choose the field you use to track types of cases so you can filter and analyze cases according to support type.
- Question 7, required. Asks you to select the field used to track channels clients use to open cases, such as phone, email, mobile, or web.
- Question 8, required. Asks you to select the object used to track cases according to geography. Options are **Accounts**, **Contacts** (if not using Person Accounts), and **Cases**. Defaults to **Accounts**, which is used in basic create.
- Question 9, required. Asks you to indicate the field in the object selected in Question 8 to track cases by geography. Defaults to **Billing State/Province**, which is used in basic create.
- Question 10, required. Asks you to indicate your fiscal year start month. Defaults to January; select another month if your fiscal year is different from calendar year. Public Sector Case Analytics supports only standard fiscal periods.
- Question 11, optional: Select dimension fields from the Cases object you haven’t selected in previous questions. Adding dimensions lets you drill into dimensions that are important to your organization. Dimensions are qualitative values, such as date, region, and product name.