---
schema_version: "1"
id: 2122c9349db79881dc46211a9384bc3b4f8ddd9a77166d1b8b4e9806d51cb172
title: Use the Public Sector Case Analytics Basic Create Option
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_template_public_sector_wizard_basic.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_template_public_sector_wizard_basic.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3b2b096c225b7e57be801652bd82f46304a3e6e8dfac18549aa86c8840c1bd3d
description: Select the basic app creation option when you create Public Sector Case Analytics for the first time or when you want to create the app quickly.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Use the Public Sector Case Analytics Basic Create Option

Select the basic app creation option when you create Public Sector Case Analytics for the first time or when you want to create the app quickly.

The basic create option uses data, features, and default settings detected during the compatibility check that runs when you start app creation.

The wizard asks you a single, required question about the field you use to categorize cases. Choose the name of the field your business uses most to identify and organize cases, service, category, type, or level. Then click **Looks good, next**.

Name your app, and click **Create**.

Basic create can’t use client satisfaction and knowledge data. CRM Analytics requires more information about how they’re used in your org before creating an app. To add them, use the custom create option, and answer the wizard questions about the data.

Basic create uses the following settings:

- To identify cases by geography, the Billing State/Province field from the Accounts object.
- Fifty (50) seconds as the maximum time agents can keep customers waiting during phone calls.

To vary these settings based on how you use Service Cloud, select the custom create option.