---
schema_version: "1"
id: eca130d62e72170fc9a36b387f1f6f8f46960ac2134f66ce13686eeba839911c
title: Questions About Features Added to Public Sector Case Analytics; Custom Wizard Step 6 of 6
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_template_public_sector_wizard_added_features_step6.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_template_public_sector_wizard_added_features_step6.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1ee49be6b576116106fb54f6710258bd72cbd2958ee1a91f54883f4ae660eafd
description: Provide more specifics about how Public Sector Case Analytics uses data from the features you add to the app.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Questions About Features Added to Public Sector Case Analytics; Custom Wizard Step 6 of 6

Provide more specifics about how Public Sector Case Analytics uses data from the features you add to the app.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_note.png)

Note This page is labeled _Step 6 of 6_, even though it’s the third page of questions you see after you select custom create. This is the last of six steps for creating Public Sector Case Analytics with the custom option.

Most of the questions on this page appear only if you add CSAT and knowledge features to your app. Follow the instructions carefully to assure success.

- Question 1, required. You see this question only if you add CSAT to your app. Asks which object you use to track CSAT. Public Sector Case Analytics defaults to **Cases**. If you use a different object to track CSAT, select it from the pick list and answer the additional questions that appear.
- Question 2, required. You see this question only if you add CSAT to your app. Asks you to select the field from the object selected in Question 1 you use to track CSAT.
    - Question 2a, required. You see this question only if you select an object other than Cases in Question 1. Public Sector Case Analytics has to create a join between that object and Cases for you to see CSAT data in dashboards. (For an example, see [Set Up Public Sector Case Analytics CSAT Metrics: Example](https://help.salesforce.com/s/articleView?id=analytics.bi_template_public_sector_configurator_csat_example.htm&release=264.0.0&type=5 "This scenario provides detail to help you answer questions about CSAT data in Step 6 of the Public Sector Case Analytics configuration wizard.").) Enter the API name the field where you store case identification information. Usually, that’s the **Id** field, in which case you enter Id.
        
        If it’s a field other than **Id**, find the API name for the field. Go to **Setup—>Cases—>Fields**. In the top chart showing standard fields, field name column shows the API name. For example **IsSelfServiceClosed** is the API name for the **Closed by Self-Service User** field. The chart further down for custom fields includes an API Name column.
    - Question 2b, required. You see this question only if you select an object other than Cases in Question 1. Determine which field from the object selected in Question 1 to use for the other side of the join with the Cases object. Use the field that contains case identification. Enter the API name for the field here.
- Question 3, required. You see this question only if you added knowledge to your app. Asks about the article type you want to see data about in Public Sector Case Analytics dashboards. Choose only a single article type. To see the names of available article types, go to Salesforce Setup and enter knowledge in the Quick Find box.
- Question 4, required. You see this question only if you add telephony to your app. Asks you to set the maximum time in seconds case managers can keep clients waiting during a call. Public Sector Case Analytics assesses case manager effectiveness against their ability to meet this requirement.
- Question 5, required. You always see this question in the wizard. Gives you the option of having Public Sector Case Analytics check to see if data in your org supports the answers you select. We recommend that you select **Yes** and run the check, because app creation fails if your org doesn’t contain the right data. Public Sector Case Analytics displays an error message that tells you what to fix. Make any required changes in Salesforce, refresh your browser cache, and come back to the wizard and finish creating your app.

#### See Also

- [Set Up Public Sector Case Analytics CSAT Metrics: Example](https://help.salesforce.com/s/articleView?id=analytics.bi_template_public_sector_configurator_csat_example.htm&release=264.0.0&type=5 "This scenario provides detail to help you answer questions about CSAT data in Step 6 of the Public Sector Case Analytics configuration wizard.")