---
schema_version: "1"
id: 2dc3c3f640b7fecdcc20458508eb6404d7748a76b9c529b3d6f8e48488ae761e
title: CRM Analytics for Complaint Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_template_complaint_management.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_template_complaint_management.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f7c0a0135e61084e7ebfaf6d2ade5eb15db15af9a043d48e85b8e2ad0c0108a9
description: The CRM Analytics app for Complaint Management gives your customer experience managers and complaint team managers quick insights on customer complaints.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# CRM Analytics for Complaint Management

The CRM Analytics app for Complaint Management gives your customer experience managers and complaint team managers quick insights on customer complaints.

- **[Complaint Management Dashboard](https://help.salesforce.com/s/articleView?id=analytics.bi_template_comp_mgmnt_dashboard.htm&release=264.0.0&type=5)**  
    The Complaints Management dashboard analyzes customer complaints and provides quick insights into complaint volume, trends, and complaints resolution progress. You can analyze complaints based on channels, subtypes, customers, and representatives, to make informed decisions on improving complaint resolution processes.
- **[Complaints Intelligence Dashboard](https://help.salesforce.com/s/articleView?id=analytics.bi_template_comp_mgmnt_intelligence_dashboard.htm&release=264.0.0&type=5)**  
    Use the Complaints Intelligence dashboard to quickly monitor and manage complaints, reduce complaint volume, identify areas for improvement, and make data-driven decisions to enhance complaint management processes.