---
schema_version: "1"
id: a876da15f5e9be9da6a9bf71df4f57dc70479939cdfc54964ef237504142db06
title: Complaints Intelligence Dashboard
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_template_comp_mgmnt_intelligence_dashboard.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_template_comp_mgmnt_intelligence_dashboard.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1addfe254614e793d30e699a36f75b64ead8ce65a8967a95083506af35b8582d
description: Use the Complaints Intelligence dashboard to quickly monitor and manage complaints, reduce complaint volume, identify areas for improvement, and make data-driven decisions to enhance complaint management processes.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Complaints Intelligence Dashboard

Use the Complaints Intelligence dashboard to quickly monitor and manage complaints, reduce complaint volume, identify areas for improvement, and make data-driven decisions to enhance complaint management processes.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Professional, Enterprise, and Unlimited Editions where Financial Services Cloud and CRM Analytics for Financial Services Cloud are enabled</td></tr></tbody></table>

You can filter the data on the dashboard based on products and services types, complaints type, complaints sub-type, status, financial accounts, duration and compare the data with a previous period to analyze progress.

The dashboard provides a quick view of the count of complaints received, resolved complaints, open complaints, and complaints that require immediate attention, allowing users to identify areas for improvement and make data-driven decisions. Users can quickly see the number of complaints that are open for more than 56 days, enabling them to take appropriate action to resolve complaints within the Service Level Agreement (SLA) timeframe. Also, track the channels through which complaints are raised, view the count of complaints for each product and service, and get valuable insights into customer behavior and preferences.