---
schema_version: "1"
id: acc2941d8f4122cfd3da6470747fdc5af1320d0226e4c44193789c2677407bef
title: Requirements for Analytics for Communications - Order Tracking Data
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_template_comms_ordertracking_data_requirements.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_template_comms_ordertracking_data_requirements.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c7f33dc98178833102665f42efc73db7f93c65458460bc09ff3da1142f6e4f21
description: Before you create the Analytics for Communications - Order Tracking app, ensure that your data meets these specific requirements. Otherwise, the data fails the CRM Analytics check and you see an error message.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Requirements for Analytics for Communications - Order Tracking Data

Before you create the Analytics for Communications - Order Tracking app, ensure that your data meets these specific requirements. Otherwise, the data fails the CRM Analytics check and you see an error message.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Developer, Enterprise, Performance, and Unlimited editions where B2B Communications Cloud is enabled</td></tr></tbody></table>

CRM Analytics access the objects available in these SKUs.

- Comms Growth/ Advanced SKUs
- Consumer and Enterprise Order Management SKUs

Import data from an external source for the metrics to appear in relevant dashboards. Follow the steps to import data from an external source to the Analytics for Communications - Order Tracking App.

- Create a dataset with the following fields using your external SOM data, in this order, with these exact names. Field names are case-sensitive.
    - Sub Order Number
    - Orchestration Item
    - Service Order Number
    - Service Order Status
    - Service Order Jeopardy Status
    - Service Order Task ID
    - Service Order Task Name
    - Service Order Task Type
    - Service Order Task Status
    - Service Order Task Jeopardy Status
    - Service Order Task Start TS

The next time the dataflow for your app runs, CRM Analytics adds this data to relevant dashboards.