---
schema_version: "1"
id: aa6916fb114c68efa0fbfe09abec5b025811dd9a8ee86a5e46170933ea07ff6a
title: Analytics for Communications - Order Tracking
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_template_comms_ordertracking.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_template_comms_ordertracking.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: de7d58eb4981898e3694c2ea2987ced38861f253f575f91927580d8c4add041e
description: The Analytics for Communications - Order Tracking app brings insights to track commercial and service orders through various business milestones. Managers can use the Analytics for Communications - Order Tracking dashboards to monitor the order journey, identify orders and tasks that require immediate attention, minimize order fallout risks, and improve SLA adherence.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Analytics for Communications - Order Tracking

The Analytics for Communications - Order Tracking app brings insights to track commercial and service orders through various business milestones. Managers can use the Analytics for Communications - Order Tracking dashboards to monitor the order journey, identify orders and tasks that require immediate attention, minimize order fallout risks, and improve SLA adherence.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Developer, Enterprise, Performance, and Unlimited editions where B2B Communications Cloud is enabled</td></tr></tbody></table>

- **[Deploy Analytics for Communications - Order Tracking](https://help.salesforce.com/s/articleView?id=analytics.bi_template_ordertracking_deploy.htm&release=264.0.0&type=5)**  
    Deploy Analytics for Communications - Order Tracking by assigning permissions, enabling CRM Analytics, and creating and sharing the analytics app for your users.
- **[Use Analytics for Communications - Order Tracking Dashboards](https://help.salesforce.com/s/articleView?id=analytics.bi_template_comms_ordertracking_dashboards.htm&release=264.0.0&type=5)**  
    Use the Analytics for Communications - Order Tracking dashboards to monitor the order journey and to identify orders and tasks that require immediate attention. By using these insights, you can develop strategies to minimize order fallout risks and improve SLA adherence.