---
schema_version: "1"
id: 93f7f38924c6e3e1a465f5ef5eb069b7b283c17315f2e2105b64bb2ff0a45a5c
title: Analytics for Communications - Consumer
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_template_comms_consumer.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_template_comms_consumer.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 84a7c9ccca6ab7685976fce7dc24829a4fbf2260c7d233831d3e1bce2c7c5291
description: The Analytics for Communications - Consumer app gives customer service reps instant insights into accounts to help them gauge customer sentiment, anticipate customer needs, and provide timely solutions.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Analytics for Communications - Consumer

The Analytics for Communications - Consumer app gives customer service reps instant insights into accounts to help them gauge customer sentiment, anticipate customer needs, and provide timely solutions.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Developer Edition and for an extra cost in Enterprise, Performance, and Unlimited Editions</td></tr></tbody></table>

- **[Deploy Analytics for Communications - Consumer](https://help.salesforce.com/s/articleView?id=analytics.bi_template_comms_consumer_deploy.htm&release=264.0.0&type=5)**  
    Before you create an app from the Analytics for Communications - Consumer template and use the dashboards, deploy Analytics for Communications - Consumer in your Salesforce org.
- **[Analytics for Communications - Consumer Dashboards](https://help.salesforce.com/s/articleView?id=analytics.bi_template_comms_consumer_dashboards.htm&release=264.0.0&type=5)**  
    Use the Analytics for Communications - Consumer dashboards to get quick insights into key customer account or subscription metrics, provide better service to your customers, and enhance their experience.