---
schema_version: "1"
id: aa49d6fb25fc188601b9eb05097ab75538aa25f8f5780710db9a27eb0137a6ee
title: Monitor and Troubleshoot Templated App Installations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_monitor_app_install.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_monitor_app_install.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 25ef30d52bb804c0e9eb0cd6015d7a983e383b3e8f5b4571538e0f10a90fbe0d
description: Click an app name to see the entire install history for the app, cancel running installations, and view app logs and state. The app logs and state provide details for each installation and each task. Use this information for troubleshooting why an installation or task wasn’t successful or when an installation was canceled.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Monitor and Troubleshoot Templated App Installations

Click an app name to see the entire install history for the app, cancel running installations, and view app logs and state. The app logs and state provide details for each installation and each task. Use this information for troubleshooting why an installation or task wasn’t successful or when an installation was canceled.

1. From Setup, in the Quick Find box, enter App Install History, and then select **App Install History**.
    
    ![The main App Install History setup page](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_app_install_summary_page.png)
2. To view the individual app history detail, click an app name.
    
    ![The app install history detail page](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_app_install_history_detail_page.png)
    
    Each templated app install history record has an action menu accessible from the dropdown list icon ![Down arrow to open the Apps action menu](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi_auto_install_dropdown_icon.png).
    
    Use the actions to cancel an app installation that is in progress, delete app install history records, or display the top-level installation logs.
3. To view the details of an individual install history, click an install action record on the app history page.
    
    ![The app install detail task page](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_app_install_detail_status_page.png)
    
    The install detail shows overview information for the installation and a list of individual install tasks. Use the dropdown list ![Down arrow to open the Apps action menu](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi_auto_install_dropdown_icon.png) for an install record to display the logs or the state for a task detail. A default of 10 tasks is displayed. To change the number of rows shown or to load more rows, use the pagination controls in the upper right of the task list.
4. To view logs, click **View Log** on an install history record or an install task.
    
    ![The app install logging detail page](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_app_install_logging_detail.png)
    
    The log entries provide granular detail for each installation and each task. The logs are helpful for troubleshooting why an installation or task wasn’t successful or when an installation was canceled.
    
    ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_important.png)
    
    Important Logs availability is dependent on the log level selected at app creation. If there are logged events that are equal to or more severe than the selected log level, logs are available for viewing.
5. To view the runtime state, click **View State** on an install task.
    
    ![The app install state tree](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_app_install_state1.png)
    
    The state for each install task detail record contains context information about the user, org, app, app, variables, and constants, represented as a tree. For each item, click ![Use to expand the app install state tree](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_app_install_state_expand_icon.png) to expand the elements of the tree.

For more information on how to use this page for troubleshooting, see the [Use the App Install History Page](https://developer.salesforce.com/docs/analytics/bi-dev-guide-wave-templates/guide/bi-templatesdev-app-install-history.html) in the Analytics Templates Developer Guide.