---
schema_version: "1"
id: c571e1088f44e590c9ed620d5b10e12cdd179234d17bae5819081d9623dd8482
title: Access Data When You’re Offline
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_mobile_offline.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_mobile_offline.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5bd4158ac6a63256589026164b2009a99e436a4ae64c92038f3f2ab38dae18d6
description: View and analyze data on your mobile device when internet access isn’t available.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Access Data When You’re Offline

View and analyze data on your mobile device when internet access isn’t available.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Available in Salesforce Classic and Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with CRM Analytics, which is available for an extra cost in <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions. Also available in <strong>Developer</strong> Edition.</td></tr></tbody></table>

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_tip.png)

Tip Control whether offline access is available to mobile users. From Setup, enter Analytics in the Quick Find box, then select **Settings**. Select or deselect **Enable Mobile Offline**, and then click **Save**.

When you have internet access, set up Mobile Offline. Tap the three dots next to the name of a dashboard, lens, or dataset to view its details panel. Then tap **Make Available Offline** (1). When the asset finishes downloading (2), you’re ready to take data analysis anywhere you want to go.

![Details panel showing how to download and refresh data](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_mobile_offline_download.png)

Analytics uses live data whenever you have internet access. Also, offline assets aren’t automatically updated when internet access is available. Keep your offline data fresh by tapping **Refresh Offline Data** (3) when internet access is available.

To see all assets available for offline access, tap the filter icon (4), and then select **Offline** (5).

![Selecting the filter icon and Offline](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_mobile_offline_browse.png)

To remove offline access for a specific asset, open the details panel, and then tap the check mark above Available Offline (6). To remove all offline access, go to **Settings**, tap **Offline**, and then tap **Remove all offline data** (7).

![Remove an asset or all assets](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_mobile_offline_remove.png)

Keep these considerations in mind when using Mobile Offline.

- To save on mobile data costs, offline data is downloaded using Wi-Fi only. To download data using both Wi-Fi and cellular networks, go to **Settings**, tap **Offline,** and then turn off **Wi-Fi Only**.
- Dashboards with datasets exceeding 200 million rows aren’t available for offline access.
- If assets exceed 750 MB or the storage capacity of the device, they aren’t available for offline access.
- Mobile Offline settings apply to individual mobile devices and aren’t synced across multiple devices.
- When removing offline data, all data used by an asset is removed unless another offline asset uses the same data.
- All offline data is removed from the device when you log out or uninstall the app.
- Offline-enabled assets are stored on the device using Salesforce encryption standards for mobile devices. Unencrypted data is never stored on a device at any time.
- Some features aren’t supported for offline dashboards and lenses.
    - Custom maps
    - Linking
    - Personal views
    - Save, Save As
    - Post to Chatter, Share via Email
    - APEX, SOQL