---
schema_version: "1"
id: a1723069effc95fc1639000bd1c64e1e7338cfc386203fcbd5c884d7956e644f
title: Limitations of CRM Analytics on iPhone and iPad
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_mobile_limits_ios_help.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_mobile_limits_ios_help.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 41689a52756fd5fb0bba45ba48058115936f3c30770205b1a058969ee33e5bc4
description: Be aware of these mobile-specific limitations.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Limitations of CRM Analytics on iPhone and iPad

Be aware of these mobile-specific limitations.

## General Limitations

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:18.76172607879925%">
          <col style="width:81.23827392120076%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d161331e41">Feature</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d161331e44">Limitations</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e41 ">Layout</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e44 ">Landscape mode is supported only for iPad®. Portrait mode is supported for both iPad
              and iPhone®. Split screen isn’t supported.</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e41 ">Share</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e44 ">You can’t create, edit, or delete sharing permissions for apps.</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e41 ">Delete</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e44 "><a name="bi_mobile_limits_ios_help__biMobileDashboardDeleteLimits"><!-- --></a>
              <ul id="bi_mobile_limits_ios_help__biMobileDashboardDeleteLimits">
                <li>Deleting a dashboard or lens in CRM Analytics on your mobile device also deletes it in
                  your Salesforce org on the Web.</li>

                <li>After it’s deleted, a dashboard or lens can’t be recovered. The only exception is the
                  playground sample data, which can be restored from the Settings screen.</li>

                <li>Datasets can’t be deleted from your mobile device.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e41 ">Playground</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e44 ">Imported or created data, lenses, and dashboards aren’t backed up in a device backup.
              Playground sample data can be restored from the Settings screen.</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e41 ">Favorites</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e44 ">Pinned apps are shared across all your logged in devices. Favorites of dashboards,
              lenses, and datasets are stored locally on your mobile device and aren’t synced to other
              devices.</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e41 ">Other Features</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e44 ">
              <ul>
                <li>Creating apps and dashboards isn’t supported.</li>

                <li>Custom bulk actions via Visualforce aren’t supported.</li>

                <li>To access the full interactive dashboard experience, begin by clicking the
                  dashboard within the Dashboard Viewer.</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

## Data Exploration and Visualization Limitations

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:18.76172607879925%">
          <col style="width:81.23827392120076%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d161331e151">Feature</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d161331e154">Limitations</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e151 ">Charts and Tables</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e154 ">
              <ul>
                <li>Charts don’t support multiple selection actions such as copy and focus.</li>

                <li>Frozen table columns in dashboards don’t stay frozen when viewed on CRM Analytics for
                  iOS using any iOS device.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e151 ">Widgets</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e154 ">
              <dl>

                <dt style="font-weight:bold;padding-top:.25rem;">Image</dt>

                <dd style="padding-left:1.5rem;padding-bottom:.5rem;">The image widget doesn’t support .svg files.</dd>


                <dt style="font-weight:bold;padding-top:.25rem;">Number</dt>

                <dd style="padding-left:1.5rem;padding-bottom:.5rem;">Exploring a number widget isn’t supported.</dd>

              </dl>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e151 ">Queries</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e154 ">
              <ul>
                <li>If more measures or groupings are added to a chart than the chart type supports, then
                  the chart becomes a Compare Table.</li>

                <li>The maximum results returned by a query vary based on its type. For example, the
                  default query limit for an aggregate query with multiple groupings is 500, so just the
                  first 500 records are displayed by default. The default can be changed in the dashboard
                  designer in CRM Analytics Studio.</li>

                <li>Apex steps (beta) aren’t supported on mobile.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e151 ">Dashboards designed in the CRM Analytics Studio</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e154 ">
              <ul>
                <li>CRM Analytics dashboards designed in your Salesforce org on the Web can be viewed in
                  CRM Analytics for iOS on your local device. Some widgets appear different on mobile. </li>

                <li>To optimize dashboards for mobile, generate a layout for phone or tablet in the
                  dashboard designer.</li>

                <li>Gutter color options aren’t supported.</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

## Data Import Limitations

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:18.76172607879925%">
          <col style="width:81.23827392120076%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d161331e272">Feature</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d161331e275">Limitations</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e272 ">CRM Analytics Data Connector</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e275 "><a name="bi_mobile_limits_ios_help__biMobileDataImporterLimits"><!-- --></a>
              <ul id="bi_mobile_limits_ios_help__biMobileDataImporterLimits">
                <li>Only CSV, TSV, and XLSX files, and ZIP files containing these types, can be imported as
                  dataset.</li>

                <li>Imported datasets aren’t available in CRM Analytics on the Web. They’re only available
                  on your mobile device in the playground.</li>

                <li>Imported datasets aren’t encrypted.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e272 ">Date Formats</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d161331e275 ">
              <p>Dates can be imported as any of these formats:</p>
              <ul>
                <li>YYYY</li>
                <li>YYYY-MM</li>
                <li>YY-MM</li>
                <li>YYYY-MM-DD</li>
                <li>YY-MM-DD</li>
                <li>YYYYMMDD</li>
                <li>YYMMDD</li>
                <li>YYDDMM</li>
                <li>MM/DD/YY</li>
                <li>DD/MM/YY</li>
                <li>YY/MM/DD</li>
                <li>YY-MM-DD HH:MM:SS</li>
                <li>YYYYMMDDHHMMSS</li>
                <li>YYMMDDHHMMSS</li>
                <li>YY-MM-DDTHH:MM:SS</li>
                <li>YYYY-MM-DDTHH:MM:SSZ</li>
                <li>YY-MM-DDTHH:MM:SSZ</li>
                <li>YYYY-MM-DD HH:MM:SSZ</li>
                <li>YY-MM-DD HH:MM:SSZ</li>
                <li>YYYYMMDDTHH:MM:SSZ</li>
                <li>YYMMDDTHH:MM:SSZ</li>
                <li>YYYYMMDD HH:MM:SSZ</li>
                <li>YYYYDDMM</li>
                <li>YYYY/MM/DD</li>
                <li>YYYY/DD/MM</li>
                <li>DD/MM/YYYY</li>
                <li>MM/DD/YYYY</li>
                <li>YYYY-DD-MM</li>
                <li>DD-MM-YYYY</li>
                <li>MM-DD-YYYY</li>
                <li>DD.MM.YYYY</li>
                <li>DD.MM.YYYY HH:MM:SS</li>
                <li>DD.MM.YY HH:MM:SS</li>
                <li>MM.DD.YYYY</li>
                <li>DD-Mon-YY</li>
                <li>DD-Mon-YYYY</li>
                <li>DD-Mon-YYYY HH:mm</li>
                <li>YYYYMMDD HH:MM:SS</li>
                <li>YYYY/MM/DD HH:MM:SS</li>
                <li>MM/DD/YYYY HH:MM:SS</li>
                <li>MM/DD/YYYY HH:MM:SS AM/PM</li>
                <li>MM/DD/YY HH:MM:SS AM/PM</li>
                <li>DD/MM/YYYY HH:MM:SS</li>
                <li>YYYY/MM/DD HH:MM</li>
                <li>MM/DD/YYYY HH:MM</li>
                <li>DD/MM/YYYY HH:MM</li>
                <li>DD/MM/YY HH:MM:SS</li>
                <li>DD/MM/YYYY HH:MM:SS AM/PM</li>
                <li>DD/MM/YY HH:MM:SS AM/PM</li>
                <li>YYYY-MM-DD HH:MM:SS</li>
                <li>YY-MM-DD HH:MM:SS</li>
                <li>DD-MM-YYYY HH:MM:SS</li>
                <li>DD-MM-YY HH:MM:SS</li>
                <li>DD-MM-YYYY HH:MM:SS AM/PM</li>
                <li>DD-MM-YY HH:MM:SS AM/PM</li>
                <li>MM-DD-YYYY HH:MM:SS</li>
                <li>MM-DD-YYYY HH:MM:SS AM/PM</li>
                <li>MM-DD-YY HH:MM:SS AM/PM</li>
                <li>YYYY-MM-DD HH:MM</li>
                <li>DD-MM-YYYY HH:MM</li>
                <li>MM-DD-YYYY HH:MM</li>
                <li>YYYY-MM-DDTHH:MM:SS</li>
                <li>DD-MM-YYYYTHH:MM:SS</li>
                <li>MM-DD-YYYYTHH:MM:SS</li>
                <li>YYYY-MM-DDTHH:MM</li>
                <li>DD-MM-YYYYTHH:MM</li>
                <li>MM-DD-YYYYTHH:MM</li>
                <li>YYYY-MM-DDTHH:MM:SS-HH:MM</li>
                <li>YYYY-MM-DDTHH:MM:SS+HH:MM</li>
                <li>YYYY-MM-DDTHH:MM:SSTZD</li>
                <li>YYYYMMDDTHH:MM:SS</li>
                <li>HH:MM:SS DD/MM/YYYY</li>
                <li>HH:MM:SS DD/MM/YY</li>
                <li>DD-MM-YYYYTHH</li>
              </ul>
            </td>

          </tr>
        </tbody>
      </table>