---
schema_version: "1"
id: b554bcd1c39a1290ceda10bef068e2153d0ebf4098452bdf032c7ca8e67f4e7c
title: Limitations of CRM Analytics on Android Devices
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_mobile_limits_android_help.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_mobile_limits_android_help.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 551da6570af0ac2e39e4c60c908206b1387f0f2b15d6c0936022bcf1291d1509
description: Be aware of these mobile-specific limitations.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Limitations of CRM Analytics on Android Devices

Be aware of these mobile-specific limitations.

## General Limitations

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:18.76172607879925%">
          <col style="width:81.23827392120076%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d151505e41">Feature</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d151505e44">Limitations</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e41 ">Layout</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e44 ">Landscape mode is supported only for tablets. Portrait mode is supported for both
              tablets and phones. Split screen isn’t supported.</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e41 ">Share</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e44 ">You can’t create, edit, or delete sharing permissions for apps.</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e41 ">Save and clone</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e44 ">You can’t save or clone lenses.</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e41 ">Delete</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e44 ">You can’t delete datasets or lenses from your mobile device.</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e41 ">Import</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e44 ">You can’t import data to your mobile device.</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e41 ">Playground</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e44 ">Local playground data isn’t supported.</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e41 ">Favorites</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e44 ">Pinned apps are shared across all your logged in devices. Favorites of dashboards,
              lenses, and datasets are stored locally on your mobile device and aren’t synced to other
              devices.</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e41 ">Links</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e44 ">You can link to external sites from CRM Analytics assets but not from external sites. </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e41 ">Other Features</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e44 ">
              <ul>
                <li>Creating apps and dashboards isn’t supported.</li>

                <li>Custom bulk actions via Visualforce aren’t supported.</li>

                <li>Offline mode isn’t available.</li>

                <li>To switch orgs, you need to log out first.</li>

                <li>You can’t view item metadata.</li>

                <li>To access the full interactive dashboard experience, begin by clicking the
                  dashboard within the Dashboard Viewer.</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

## Data Exploration and Visualization Limitations

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:18.76172607879925%">
          <col style="width:81.23827392120076%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d151505e176">Feature</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d151505e179">Limitations</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e176 ">Charts and Tables</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e179 ">
              <ul>
                <li>Charts don’t support multiple selection actions such as copy and focus.</li>

                <li>Pivot tables aren’t supported.</li>

                <li>Sankey charts aren’t supported.</li>

                <li>Rating charts aren’t supported.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e176 ">Widgets</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e179 ">
              <dl>

                <dt style="font-weight:bold;padding-top:.25rem;">Image</dt>

                <dd style="padding-left:1.5rem;padding-bottom:.5rem;">The image widget doesn’t support .svg files.</dd>


                <dt style="font-weight:bold;padding-top:.25rem;">Number</dt>

                <dd style="padding-left:1.5rem;padding-bottom:.5rem;">Exploring a number widget isn’t supported.</dd>

              </dl>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e176 ">Queries</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e179 ">
              <ul>
                <li>If more measures or groupings are added to a chart than the chart type supports, then
                  the chart becomes a Compare Table.</li>

                <li>The maximum results returned by a query vary based on its type. For example, the
                  default query limit for an aggregate query with multiple groupings is 500, so just the
                  first 500 records are displayed by default. The default can be changed in the dashboard
                  designer in CRM Analytics Studio.</li>

                <li>Apex steps (beta) aren’t supported on mobile.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e176 ">Dashboards designed in the CRM Analytics Studio</td>

            <td data-label="Limitations" class="slds-cell-wrap" style="vertical-align:top;" headers="d151505e179 ">
              <ul>
                <li>CRM Analytics dashboards designed in your Salesforce org on the Web can be viewed in
                  CRM Analytics for Android on your local device. Some widgets appear different on mobile. </li>

                <li>To optimize dashboard for
                  mobile, generate a layout for phone or tablet in the dashboard designer. </li>

                <li>Gutter color options aren’t supported.</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>