---
schema_version: "1"
id: e8f421e85726ef5d65ae5be2d6f4df2ced65fc375f8944339eb36655eb90a547
title: Access Assistance When and Where You Need It
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_learning_in_app.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_learning_in_app.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2066eb0e0396c18dcbfddd17a44c33c4ef7dec25d0bdac2bf35f71e0098ed95c
description: In-app assistance includes the welcome mat, help menus, point-in-time videos, and widget-specific learning resources.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Access Assistance When and Where You Need It

In-app assistance includes the welcome mat, help menus, point-in-time videos, and widget-specific learning resources.

Once you’re up and running with CRM Analytics, in-app resources support you along the way. First thing you’ll notice after login to CRM Analytics Studio is the welcome mat. We’ve packed it with videos, trails, and documentation to get you started. If you click out of it, you can always get it back from the help menu.

![The welcome mat has five clickable tiles in its righthand pane](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_welcome_mat.png)

In-app video icons (![Video player icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_inapp_video_player_icon.png)) throughout CRM Analytics launch a video or video series that teaches about the feature you're working with. Videos play in a draggable, resizable frame. Put the frame wherever you want so the video never blocks the product screen while you watch. You can even interact with the product as you follow along step-by-step tutorials.

If your dashboard is configured with the **Learn** option, select it to open the draggable, resizable frame loaded with customized, widget-specific content.

![Widget with open menu in its upper right corner; menu includes the Learn action](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_dashboard_widget_learn.png)

When you have at least one widget with the **Learn** option, the Learning Resources icon appears. Click the icon to open and close the Learning Resources panel. When the panel is open, hover on a learning resource to highlight the chart that goes with it. Each learning resource is numbered and the numbers appear on the charts for easy reference.

![Dashboard with Learning Resources panel open and resource and its corresponding chart both highlighted](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_learning_resources_panel2.png)

#### See Also

- [Customize Onboarding with In-Dashboard Instructional Content](https://help.salesforce.com/s/articleView?id=analytics.bi_onboarding_custom_dashboard_videos.htm&release=264.0.0&type=5 "Drive adoption and engagement with specialized educational resources right where users work. With the widget-specific Learn option, you can provide videos and webpages that help users get the most out of each dashboard and its charts.")