---
schema_version: "1"
id: 7438020555b8785c110e44baf1836a73fe33f90505a4016f498168b29e684dcd
title: Why is my recipe or data sync job running out of time or being killed?
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_integrate_troubleshoot_integration_user_authentication.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_integrate_troubleshoot_integration_user_authentication.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e58676e896dc7b08dd12ee195accaa81211bfbc5618a06f216c96ffa2bd6e991
description: A recipe or data sync job can fail because the integration user can’t authenticate.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Why is my recipe or data sync job running out of time or being killed?

A recipe or data sync job can fail because the integration user can’t authenticate.

If you receive one of these error messages, it typically indicates a temporary lack of server resources. Rerunning the job usually resolves the issue.

- ```
    Queue wait time exceeded limit.
    ```
- ```
    Job killed due to inactivity.
    ```

However, if your jobs fail repeatedly, you could have an authentication issue with the integration user​. If the integration user can’t authenticate, the job waits in the queue until it expires or a cleanup process kills it. Authentication issues for the integration user can also affect a dataflow.

To troubleshoot an authentication issue, check these settings.

 
| Setting | Description |
| --- | --- |
| Analytics Cloud Integration User profile settings | The integration user is associated with an Analytics Cloud Integration User profile. Make sure that this profile doesn’t have login IP ranges, login hours, or multi-factor authentication enabled or defined. |
| Insights app | The integration user must have the Insights app in their OAuth apps list. |
| API client allowlisting | If you’ve enabled **For admin-approved users, limit API access to only allowlisted connected apps**, check that the integration user’s Analytics Cloud Integration User profile has the Use Any API Client system permission. |

If these checks don’t resolve your issue, look for other authentication restrictions in your org and ensure the integration user can authenticate.