---
schema_version: "1"
id: 7c8a3f03da01b565c1712ad640a704ca0b8ba07f2afc8afcdad5dd11f5a00f03
title: Monitor an External Data Upload
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_integrate_systemjob_monitoring.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_integrate_systemjob_monitoring.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fb18b58ff256c6b0629826f4a8411bb7320a1bd412037cdd63f4c36ab2164af6
description: When you upload an external data file, CRM Analytics kicks off a job that uploads the data into the specified dataset. You can use the Monitor tab of the data manager to monitor and troubleshoot the upload job.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Monitor an External Data Upload

When you upload an external data file, CRM Analytics kicks off a job that uploads the data into the specified dataset. You can use the Monitor tab of the data manager to monitor and troubleshoot the upload job.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with CRM Analytics, which is available for an extra cost in <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions. Also available in <strong>Developer</strong> Edition.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d104825e47">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d104825e47 ">To access the Monitor tab of the data manager:</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d104825e47 ">Edit CRM Analytics Dataflows, Upload External Data to CRM Analytics, or Manage CRM
              Analytics</td>
          </tr>
        </tbody>
      </table>

The Jobs subtab (1) of the Monitor tab shows the status, start time, and duration of each dataflow, data sync, recipe, and external data upload job. It shows jobs for the last 7 days.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_note.png)

Note Duration is calculated as the sum of the job queue time and job run time.

![The Jobs view displays dataflow and upload jobs and their statuses.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_integrate_dataflowmanager_jobview.png)

1. In CRM Analytics, click the gear icon (![Gear button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_integrate_dataflowmanager_gear_icon.png)) and then click **Data Manager**.
    
    The data manager opens on the Monitor tab, with the Jobs subtab selected by default. It displays each upload job name as `<dataset_name upload flow>`. You can hover a job to view the entire name.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_note.png)
    
    Note To view external data upload jobs in the Jobs view, make sure that the File Uploads selector (2) is set to **Show**. Show is the default selection.
2. To see the latest status of a job, click the Refresh Jobs button (![Refresh Jobs button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/resources-global/analytics/images/bi_integrate_refreshjobs_icon.png)).
    
    Each job can have one of these statuses.
    
     
    | Status | Description |
    | --- | --- |
    | Queued | The job is in queue to start. |
    | Running | The job is running. |
    | Failed | The job failed. |
    | Successful | The job completed successfully. |
    | Warning | The job completed successfully, but some rows failed. |
    
    A message is displayed next to jobs with a status of Warning (3) or Failed . If you can’t see the complete message, click the message to view all of it.
3. To view the run-time details for a job, expand the job node (4).
    
    The run-time details display under the job. In the run-time details section, scroll to the right to view information about the rows that were processed.
4. To troubleshoot a job that has failed rows, view the error message. If an error log is available, click the status text or download button (5) to download the log.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_note.png)
    
    Note Only the user who uploaded the external data file can download the error log.
    
    The error log contains a list of failed rows.
    
    ![The error log shows all CSV columns and, for each failed row, shows the error and the row data.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_integrate_systemjob_errorlog.png)
5. To troubleshoot a failed job, view the error message and the run-time details.