---
schema_version: "1"
id: f224625995149f2be827eb33ea9be1b6cc682180b065f3c5db331ecb170f58fe
title: Zendesk Connection
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_integrate_connectors_zendesk.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_integrate_connectors_zendesk.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7e9ffcaabe551af7ab1ef79c9de77674bbe857bd18c332f5daa8c67b182118ca
description: Create a remote connection using the Zendesk connector to sync data from Zendesk to CRM Analytics.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Zendesk Connection

Create a remote connection using the Zendesk connector to sync data from Zendesk to CRM Analytics.

## Create the Connection

1. On the Data Manager Connections tab, click **New Connection**.
2. Click the name of the connector, and click **Next**.
3. Enter the connector settings.
4. To validate your settings and attempt to connect to the source, click **Save & Test**. If the connection fails, CRM Analytics shows possible reasons.

All settings require a value, unless otherwise indicated.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d73600e72">Connection Setting</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d73600e75">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Connection Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d73600e72 ">Connection Name</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d73600e75 ">Identifies the connections. Use a convention that lets you easily distinguish
              between different connections.</td>

          </tr>
          <tr class="">
            <td data-label="Connection Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d73600e72 ">Developer Name</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d73600e75 ">API name for the connection. This name can’t include spaces. The API name is
              used in your recipes to reference data extracted through this connection. You can’t
              change the developer name after you create the connection.</td>

          </tr>
          <tr class="">
            <td data-label="Connection Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d73600e72 ">Description</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d73600e75 ">Description</td>

          </tr>
          <tr class="">
            <td data-label="Connection Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d73600e72 ">Username</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d73600e75 ">User name for the Zendesk account.</td>

          </tr>
          <tr class="">
            <td data-label="Connection Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d73600e72 ">URL</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d73600e75 ">
              <p>Complete URL of the Zendesk account. Enter in the format: <kbd>&lt;http
                  or https&gt;://&lt;Instance Name&gt;.zendesk.com/&lt;Instance Details&gt;</kbd>
              </p>
              <div>
                <p>For example:
                </p>
                <pre class="line-numbers slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium slds-scrollable_x"><code>https://blueskysystems.zendesk.com</code></pre>
              </div>
            </td>

          </tr>
          <tr class="">
            <td data-label="Connection Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d73600e72 ">Password</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d73600e75 ">Password for the Zendesk account.</td>

          </tr>
        </tbody>
      </table>

When working with the Zendesk connector, keeps these behaviors in mind.

- Connected object names must start with a letter and contain only letters, digits, or underscores. Object names can’t end with an underscore.
- Only field names with combinations of alphanumeric, dot, underscore, or dash characters are supported. If a connector includes field names that contain other characters, such as spaces or brackets, the sync fails.
- The connector can sync up to 100,000 rows or 500 MB per object, whichever limit is reached first.