---
schema_version: "1"
id: 02d9d67ace14debab6333403dc5cab06ce4f3445f09ed8e7f33b5c26ef7a4643
title: Set Up Permissions for the Service Analytics
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_help_setup_service_wave_permissions.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_help_setup_service_wave_permissions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 47054fd6c33360aba76a2aac017d752f2501ea57be2ff3ae333857bff8f9a8ee
description: Set up your organization to use the Service Analytics by enabling CRM Analytics and creating and assigning permission sets.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Set Up Permissions for the Service Analytics

Set up your organization to use the Service Analytics by enabling CRM Analytics and creating and assigning permission sets.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d193604e36">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d193604e36 ">To set up CRM Analytics users:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d193604e36 ">Manage CRM Analytics</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_important.png)

Important Customers set up to use CRM Analytics Growth licenses have the required user permissions to access Service Analytics. The following instructions apply only to customers with the Service Analytics license.

Each Service Analytics license is a single-user license that provides access to Service Analytics. It includes a single Service Analytics app single-user license. The table shows data storage limits for the app. If you require more data, you can purchase Analytics Cloud - Additional Data Rows, which entitles you to an additional 100 million rows.

Service Analytics Data Storage Limits  
| License | Limit |
| --- | --- |
| Analytics Cloud - Service Analytics | 25 million rows when used without CRM Analytics Growth license. Use of Service Analytics app license does not increase data limit for platform license. |
| Analytics Cloud - Additional Data Rows | 100 million rows. |

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_important.png)

Important Service Analytics license data storage limits are contractual, not technical. Licensee agrees to strictly monitor its total number of data rows.

Your org can use the Service Analytics with or without the CRM Analytics platform.

To give administrators or users in your org access to the Service Analytics, enable CRM Analytics and assign ready-made permission sets to them. By assigning permission sets, you also assign the Service Analytics permission set license.

![Warning](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_warning.png)

Warning

Assign the Service Analytics Admin permission set sparingly because it lets users administer Service Analytics, which lets them create, edit, and delete the app. Assign it only to users who administer or manage the app. Users with **Service Analytics User** and Editor or Manager access to the app can create, edit, and delete app assets.

1. First, enable Analytics. In Salesforce Setup, enter Analytics in the **QuickFind** (search) field, then click **Getting Started**.
2. Click **Enable Analytics**.
3. Now, assign permission sets. In Salesforce Setup, enter Users in the **QuickFind** field.
4. Click **Permission Sets**.
5. Scroll through the list of permission sets until you see **Service Analytics Admin** and **Service Analytics User**.
6. For users who require administrator-level access to Service Analytics, assign the **Service Analytics Admin** permission set. This permission set enables all user permissions for the app shown in the table.
    1. Click **Service Analytics Admin**.
    2. Click **Manage Assignments**, then **Add Assignments**.
    3. Check the boxes next to the names of the users who require administrator-level access to the app.
    4. Click **Assign**, then click **Done**.
        
        The selected users can now create and manage Service Analytics.
7. To assign user-level access to Service Analytics, assign the **Service Analytics User** permission set.
    1. Click **Service Analytics User**.
    2. Click **Manage Assignments**, then **Add Assignments**.
    3. Check the boxes next to the names of the users who require access to the app.
    4. Click **Assign**, then click **Done**.
        
        The selected users can now use Service Analytics.

After you’ve completed these steps, create and share Service Analytics with the users in your organization. Users can only explore Service Analytics dashboards and datasets after you’ve shared the app with them.