---
schema_version: "1"
id: 23b2f558811c31af2d1896e763b88e11556aef6b33861d42421052ebde8fa7b6
title: Explore Predictions for Multiclass Outcomes
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_edd_insight_prediction_multiclass.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_edd_insight_prediction_multiclass.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4d10bc1048b616db4a75de9dbce7529e69397c0c4c9299d30b9dbaf46545850d
description: Explore predicted outcomes for multiclass models. Perform interactive, “what if” analyses and change feature selections to see the winning prediction, ranked list of outcomes by probability, model accuracy, and top prediction factors.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Explore Predictions for Multiclass Outcomes

Explore predicted outcomes for multiclass models. Perform interactive, “what if” analyses and change feature selections to see the winning prediction, ranked list of outcomes by probability, model accuracy, and top prediction factors.

Multiclass classification models predict probable outcomes for 3–10 categories. For example, a manufacturer can predict, based on customer attributes, which of three service contracts a customer is most likely to choose. In a multiclass model, a _prediction_ selects the class with the highest probability of winning based on the values of predictor variables. Knowing the most influential predictor variables can, for example, help a salesperson anticipate the most probable outcome in a given circumstance.

To simulate and explore future outcomes:

1. [Open a Model](https://help.salesforce.com/s/articleView?id=analytics.bi_edd_story_open.htm&release=264.0.0&type=5 "Open a model to explore relationships in your data.") that is associated with a multiclass classification use case.
2. On the Model Toolbar, click **Predictions**. The screen provides selectors in the left panel.
    
    ![Predictions view after clicking Predictions on the Model Toolbar](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_edd_insight_prediction_multiclass.png)
3. Under **Select a Group to Predict**, select an option from one or more features. The right panel shows the predicted results.
    
    ![A group selected for prediction and the resulting prediction results](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_edd_insight_prediction_multiclass_selected.png)
    
      
    | # | Field | Description |
    | --- | --- | --- |
    | 1 | Einstein Prediction | Prediction score for your selections. Probabilistic calculation of the outcome based on the multiclass classification model. |
    | 2 | Ranked List | Chart that shows the predicted probabilities of each class, starting with the winning class (blue bar). |
    | 3 | Model Accuracy | Chart that shows the accuracy of the model as applied to the training dataset. |
    | 4 | Top Prediction Factors | Explanatory variables, favorable and unfavorable, that are most strongly associated with the predicted outcome. |
    | 5 | Predicted Outcome | Chart that shows how the top predictors influenced the predicted outcome. |