---
schema_version: "1"
id: ccdc3bbcf0c729818d713ec5bda19bd9bbdd759ca884a31872d9131ec4df29b8
title: Explore Insights for Multiclass Outcomes
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_edd_insight_multiclass.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_edd_insight_multiclass.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c3d6ab0d9ea8093df8c89234d16ecab76db9b636097dd64ac12bdacacf783e2a
description: Learn what Einstein Discovery insights can tell you about your multiclass classification solution.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Explore Insights for Multiclass Outcomes

Learn what Einstein Discovery insights can tell you about your multiclass classification solution.

Multiclass classification models predict probable outcomes for 3–10 categories. For example, a manufacturer can predict, based on customer attributes, which of three service contracts a customer is most likely to choose.

1. [Open a Model](https://help.salesforce.com/s/articleView?id=analytics.bi_edd_story_open.htm&release=264.0.0&type=5 "Open a model to explore relationships in your data.") that is associated with a multiclass classification use case. You see the insights summary.
    
    ![Insights for a multiclass model](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_edd_insight_multiclass.png)
    
      
    | # | Area | Description |
    | --- | --- | --- |
    | 1 | Title | How can I predict {outcome}? |
    | 2 | Total Rows | Number of rows in the training dataset associated with this prediction. |
    | 3 | Variables Panel | List of top predictor variables associated with this prediction. |
    | 4 | Summary | Side-by-side summaries showing the relative frequency (a percentage) of each class by subgroups. The left-side summary shows which class subgroups occurred the most. The right-side summary shows which subgroups occurred the least. |
2. To see individual insights, either scroll down to Top Insights or, in the Variables panel, click a variable to filter the insights.
    
    ![Insights for a multiclass model](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_edd_insight_multiclass_individual.png)
    
    <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
            <colgroup>
              <col style="width:8.375209380234507%">
              <col style="width:16.750418760469014%">
              <col style="width:74.87437185929649%">
            </colgroup>
            <thead class="slds-text-title_caps ">
              <tr class="">
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d22996e164">#</th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d22996e167">Area</th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d22996e170">Description</th>
              </tr>
            </thead>
            <tbody>
              <tr class="">
                <td data-label="#" class="slds-cell-wrap" style="vertical-align:top;" headers="d22996e164 ">1</td>

                <td data-label="Area" class="slds-cell-wrap" style="vertical-align:top;" headers="d22996e167 ">Title</td>

                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d22996e170 ">Title of this insight.</td>

              </tr>
              <tr class="">
                <td data-label="#" class="slds-cell-wrap" style="vertical-align:top;" headers="d22996e164 ">2</td>

                <td data-label="Area" class="slds-cell-wrap" style="vertical-align:top;" headers="d22996e167 ">Selectors</td>

                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d22996e170 ">
                  <p>Enable you to:</p>
                  <ul>
                    <li>Selectively view or hide classes in the chart.</li>
                    <li>Switch the chart to show either proportions or the difference in
                      proportions (default). Try switching to determine which visualization makes
                      it easiest to interpret the data.
                    </li>
                  </ul>
                </td>

              </tr>
              <tr class="">
                <td data-label="#" class="slds-cell-wrap" style="vertical-align:top;" headers="d22996e164 ">3</td>

                <td data-label="Area" class="slds-cell-wrap" style="vertical-align:top;" headers="d22996e167 ">Chart</td>

                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d22996e170 ">
                  <p>Interactive chart that shows the proportional frequency of individual
                    classes in the outcome.</p>
                  <ul>
                    <li><strong>X-axis</strong>: Either proportion or the difference in proportion</li>
                    <li><strong>Y-axis</strong>: Subgroup for this insight</li>
                  </ul>
                </td>

              </tr>
              <tr class="">
                <td data-label="#" class="slds-cell-wrap" style="vertical-align:top;" headers="d22996e164 ">4</td>

                <td data-label="Area" class="slds-cell-wrap" style="vertical-align:top;" headers="d22996e167 ">Explanations</td>

                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d22996e170 ">Interactive text explanations for the chart.</td>

              </tr>
            </tbody>
          </table>
3. To filter the classes in the insight, clear the check box next to any class you want to hide.
    
    ![Filter classes in the multiclass insight](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_edd_insight_multiclass_selector_filter.png)
4. To switch between proportions and the difference in proportions, select it from the list.
    
    ![Switch between proportions or the difference in proportions in the multiclass insight](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_edd_insight_multiclass_selector_proportions.png)
5. To see details in the chart, hover over a bar.
    
    ![Insights for a multiclass model](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_edd_insight_multiclass_hover.png)