---
schema_version: "1"
id: 2d314fd66cd3d41104ed53088897a098d882da094cbaff0e13b13df9bbe63573
title: Rating Charts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_chart_intro_rating.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_chart_intro_rating.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c9567253efa1c38b290bbc0e9c3d1f54e7ec7d8cba693d8d802b6d53e4a97db1
description: Use a rating chart to get a sense of how well a measured quality, such as customer satisfaction, is meeting expectations.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Rating Charts

Use a rating chart to get a sense of how well a measured quality, such as customer satisfaction, is meeting expectations.

## Create a Rating Chart

If you've set a goal for, as an example, customer satisfaction in each of the countries where your company operates, rating charts are a good choice for showing how close you are to that goal.

You've collected, averaged, and loaded the data from the surveys. Now you want to present it in a way that makes sense for customer satisfaction scores. Each rating chart can display 1 value per country, and highlight value ranges.

1. In the lens, click ![Chart Mode button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_chart_mode_button.png) and then select the **Rating** chart type.
2. In the Value field, add the measure that you want to analyze, like average opportunity value.
3. To compare the measure across each member of a category, like opportunity owner, add the dimension in the Trellis field.
    
    A separate rating chart appears for each value of the selected dimension.
4. To change the order of multiple rating charts, sort the measure in ascending or descending order. Default sort order is alphabetical order.
    
    ![Sort measures in a gauge chart.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/wave_charts_gauge_sortMeasure.png)
5. To change the chart display, click ![Formatting button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_button_formatting.png) and set the chart properties in the Formatting panel.
    
    For example, show the rating as a series of stars. ![Rating chart with break-point properties in dashboard designer](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/chart_rating_trellis.png)