---
schema_version: "1"
id: 54ecb5463084ed01bf35a39a05ca572f15c14b963dbe6b4a66c9d480c2716e5a
title: Upgrade Service Analytics
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_app_service_wave_upgrade.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_app_service_wave_upgrade.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3393cc12deb655873aa14e3c6c6eee7d72a068891e956b99f928f570b435b1e2
description: Take advantage of the latest Service Analytics features by upgrading your app every time we release a new version.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Upgrade Service Analytics

Take advantage of the latest Service Analytics features by upgrading your app every time we release a new version.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d115851e25">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d115851e25 ">To create and manage CRM Analytics apps:</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d115851e25 ">Manage CRM Analytics Templated Apps</td>
          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d115851e25 ">&nbsp;</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d115851e25 ">Edit CRM Analytics Dataflows</td>
          </tr>
        </tbody>
      </table>

The banner at the top of your app home page tells you that we’ve released a new version. It also provides a link to more information about the release. There’s also a link inviting you to start the upgrade process in the left-hand column of the home page, just below the app name.

Here’s how to upgrade your app.

1. Click either the “What’s new” link in the banner or the “New version available” link in the left-hand column of your app’s home page.
2. You can read information about the new version on top of the page that opens. At the bottom of the page, find the buttons: **Upgrade current app** and **Create new app**.
3. See descriptions of what the buttons do by hovering over them. If you click **Upgrade current app**, you overwrite your current app and all its assets, replacing it with an app based on the new version. Upgrading also deletes any customizations, including any new fields or object that you’ve added to the dataflow or changes you’ve made to security settings and dashboard labels and colors. If you click **Create new app**, you create a second copy of your current app based on the new version. Decide which option suits your circumstances, and click the appropriate button.
4. ![Warning](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_warning.png)
    
    Warning
    
    If you’ve customized your app, click **Create new app** instead of **Upgrade current app** to make an app copy based on the new version. Creating a new app preserves the current version and any customizations, which you can then manually copy into the new version of the app.
    
    If you click **Upgrade current app**, you see a screen warning you that the upgrade option overwrites the current app and gets rid of any customizations you’ve made. If you’re OK with overwriting customizations, check the box and click **Continue**. If you’re not, click **Back** to return to the previous screen. Clicking **Continue** takes you to the configuration wizard. Skip ahead to step 6.
5. If you click **Create new app**, you’re taken to the configuration wizard. You don’t see a warning, since you’re not overwriting your current app, which is preserved with any customizations you’ve made to it.
6. The configuration wizard is preloaded with the settings you chose last time you used the wizard. You can either keep those settings or change them. Go through each page of the wizard.
7. Once you complete the wizard, CRM Analytics shows a screen that indicates which assets are impacted by the upgrade. Review the screen to see how many datasets, dashboards, and lenses will be changed, deleted, or added by the upgrade. It also shows how changed assets will be modified—whether the change is to data or appearance. On the same screen, you have the option to download a file with code for changes made to the app. If you’ve customized the app, download and save the file so you can copy and paste customization code into the upgraded version.
8. _Upgrade option only_: If you’re upgrading your app, click **Upgrade current app**. Remember, this overwrites any customizations you’ve made. You can also click **Back** to go back into the configuration wizard and change your selections or click the **X** in the upper-right corner to cancel.
9. _Create option only_: If you’re creating a new app, name your app something different from the current version and click **Create new app**. This option saves your current app and all its customizations. You can also click **Back** to go back into the configuration wizard and change your selections or click the **X** in the upper-right corner to cancel.

If the link below the app name says “Reset app,” you’re using the latest version and don’t need to upgrade.