---
schema_version: "1"
id: c378bf6f7aa1c114d73aacccb83765fcb3fbd108f8ac088674c20017e6b9a08d
title: Reconfigure Service Analytics
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_app_service_wave_reconfigure.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_app_service_wave_reconfigure.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4dec1f067d6d9a964dd1e5e555438b9316ef9dcf235c899fa5ee3506f11d1690
description: To restore deleted or altered dashboards or change wizard settings, reconfigure an existing version of Service Analytics.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Reconfigure Service Analytics

To restore deleted or altered dashboards or change wizard settings, reconfigure an existing version of Service Analytics.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d188527e25">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d188527e25 ">To create and manage CRM Analytics apps:</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d188527e25 ">Manage CRM Analytics Templated Apps</td>
          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d188527e25 ">&nbsp;</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d188527e25 ">Edit CRM Analytics Dataflows</td>
          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_important.png)

Important Important. Reconfiguring your app gets rid of dashboard customizations, including fields or objects added to the dataflow. It also deletes actions you enable, or changes to security settings and dashboard colors and labels. If you’ve made any customizations, save copies of your dataflow definition file or dashboards. Then copy them into your reconfigured app.

1. Open the app landing page. If you see **Upgrade** instead of **Reconfigure**, you need to upgrade to the new version of the app before you can use the reconfigure feature. See [Upgrade the Service Analytics App](https://help.salesforce.com/s/articleView?id=analytics.bi_app_service_wave_upgrade.htm&release=264.0.0&type=5 "Take advantage of the latest Service Analytics features by upgrading your app every time we release a new version.").
2. Click the **Reconfigure app** link.
    
    ![Analytics app reconfigure link](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_apps_reconfigure.png)
3. Review the next screen carefully. It warns you that reconfiguring overwrites customizations, including changes or additions you’ve made to your app. If you’re comfortable overwriting customizations, check the box and click **Continue**. If not, click **Back** or the **X** in the upper right corner.
4. Complete the app creation process described in [Create the Service Analytics App](https://help.salesforce.com/s/articleView?id=analytics.bi_app_service_wave_create.htm&release=264.0.0&type=5 "Follow these steps to create Service Analytics and start uncovering the value of your Salesforce data—fast.").
5. At the end of the process, you’re asked if it’s OK to reconfigure your app. This gives you one more chance to make sure you want to overwrite customizations. If you are, click **OK**. Service Analytics creates a new version of your app.