--- schema_version: "1" id: ce31cb0f241b54e55e3927da32926faeb82d49c27f0e375b461c3fce52c4b89d title: Service Analytics collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_app_service_wave.md canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_app_service_wave.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 2f8af2804d2594528d3321cf7b929098176e2654f6bc7a414c59b6535d539f46 description: The Service Analytics template gets you started fast with Analytics and provides a clear path through your Service Cloud data on any device. Whether you’re a service manager or agent, you get everything you need in one place to uncover key data insights to help you grow your business. products: - CRM Analytics - Cross Cloud release: "264" --- # Service Analytics The Service Analytics template gets you started fast with Analytics and provides a clear path through your Service Cloud data on any device. Whether you’re a service manager or agent, you get everything you need in one place to uncover key data insights to help you grow your business. ![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_tip.png) Tip Follow the steps in the order shown to get started with Service Analytics. If you haven’t used Analytics before, learn more about it from the [Analytics Documentation](https://help.salesforce.com/s/articleView?id=analytics.bi_help.htm&release=264.0.0&type=5 "CRM Analytics is a cloud-based platform for connecting data from multiple sources, creating interactive views of that data, and sharing those views in apps. CRM Analytics is a better way to distribute insight to business users so they can understand and act on changing information."). ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_note.png) Note Service Analytics is available only in English. 1. **[About Service Analytics](https://help.salesforce.com/s/articleView?id=analytics.bi_app_service_wave_learn.htm&release=264.0.0&type=5)** Salesforce created the Service Analytics template to make it easy for service managers and agents to use data to drive the success of your service business. Learn the app’s benefits before you create and use the app to explore your Service Cloud data. 2. **[Service Analytics Prebuilt Dashboard and Datasets](https://help.salesforce.com/s/articleView?id=analytics.bi_app_service_wave_dashboards.htm&release=264.0.0&type=5)** The Service Analytics app includes prebuilt dashboards and datasets to accelerate data exploration for both service managers and agents. 3. **[Set Up Permissions for the Service Analytics](https://help.salesforce.com/s/articleView?id=analytics.bi_help_setup_service_wave_permissions.htm&release=264.0.0&type=5)** Set up your organization to use the Service Analytics by enabling CRM Analytics and creating and assigning permission sets. 4. **[Create Service Analytics](https://help.salesforce.com/s/articleView?id=analytics.bi_app_service_wave_create.htm&release=264.0.0&type=5)** Follow these steps to create Service Analytics and start uncovering the value of your Salesforce data—fast. 5. **[Customize Service Analytics with the Configuration Wizard](https://help.salesforce.com/s/articleView?id=analytics.bi_app_service_wave_configurator.htm&release=264.0.0&type=5)** Create Service Analytics with the configuration wizard so the app reflects how your company prefers to view Service Cloud data. 6. **[Share Service Analytics](https://help.salesforce.com/s/articleView?id=analytics.bi_app_service_wave_share.htm&release=264.0.0&type=5)** Members of your team can only use Service Analytics if you share it with them. 7. **[Reconfigure Service Analytics](https://help.salesforce.com/s/articleView?id=analytics.bi_app_service_wave_reconfigure.htm&release=264.0.0&type=5)** To restore deleted or altered dashboards or change wizard settings, reconfigure an existing version of Service Analytics. 8. **[Delete Service Analytics](https://help.salesforce.com/s/articleView?id=analytics.bi_app_service_analytics_delete.htm&release=264.0.0&type=5)** Delete apps to start app creation all over or to get rid of apps you no longer use. 9. **[Upgrade Service Analytics](https://help.salesforce.com/s/articleView?id=analytics.bi_app_service_wave_upgrade.htm&release=264.0.0&type=5)** Take advantage of the latest Service Analytics features by upgrading your app every time we release a new version. 10. **[Schedule the Service Analytics Data Sync and Dataflow](https://help.salesforce.com/s/articleView?id=analytics.bi_app_service_wave_schedule_dataflow.htm&release=264.0.0&type=5)** Schedule a daily app refresh to assure that Service Analytics uses up-to-date data. 11. **[Embed Service Analytics Sidebar Dashboards in a Salesforce Page](https://help.salesforce.com/s/articleView?id=analytics.bi_app_service_wave_embed_sidebars.htm&release=264.0.0&type=5)** Add Service Analytics dashboards to Salesforce pages so your service team can get a complete view of their cases and take appropriate action. 12. **[Understand Service Analytics Limitations](https://help.salesforce.com/s/articleView?id=analytics.bi_app_service_wave_limitations.htm&release=264.0.0&type=5)** Service Analytics requires that Service Cloud include specific data, initially supports a limited set of Salesforce objects, and has other miscellaneous limitations.