---
schema_version: "1"
id: cdb843ba2c3d4234be030fa5390430febf35688f824476909b757498df14de55
title: Use the Service Analytics Basic Create Option
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_app_service_analytics_wizard_basic.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_app_service_analytics_wizard_basic.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: db02260fa2d08181533299218ad15e29f1a71e924c909b88df9d165e64d29473
description: Select the basic app creation option when you create Service Analytics for the first time or when you want to create the app quickly.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Use the Service Analytics Basic Create Option

Select the basic app creation option when you create Service Analytics for the first time or when you want to create the app quickly.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d164382e34 ">To create and manage CRM Analytics apps:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d164382e34 ">Manage CRM Analytics Templated Apps</td>


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          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d164382e34 ">&nbsp;</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d164382e34 ">Edit CRM Analytics Dataflows</td>

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The basic create option uses data, features, and default settings detected during the compatibility check that runs when you start app creation.

The wizard asks you a single, required question about the field you use to categorize cases. Choose the name of the field your business uses most to identify and organize cases, such as service product, type or level. Then click **Looks good, next**.

Name your app, and click **Create**.

Basic create can’t use customer satisfaction and knowledge data. Service Analytics requires more information about how they’re used in your org before creating an app. To add them, use the custom create option, and the wizard asks for the required details.

Basic create uses these settings.

- To identify cases by geography, the Billing State/Province field from the Accounts object.
- Fifty (50) seconds as the maximum time agents can keep customers waiting during phone calls.

To vary these settings based on how you use Service Cloud, select the custom create option.

Consult [Create Service Analytics](https://help.salesforce.com/s/articleView?id=analytics.bi_app_service_wave_create.htm&release=264.0.0&type=5 "Follow these steps to create Service Analytics and start uncovering the value of your Salesforce data—fast.") for details about creating your app.