---
schema_version: "1"
id: d11a91bb290c80acbc97de420d618cab1bb2f9daf0a6e918ff46e4c150c4e638
title: About the Field Service Analytics App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_app_field_service_wave_learn.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_app_field_service_wave_learn.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 828fbbf856964c1bda506710a68747556d43957a4ed2814bfd59aef62611345f
description: Learn the benefits of Field Service Analytics before you create and use the app to help manage field service operations.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# About the Field Service Analytics App

Learn the benefits of Field Service Analytics before you create and use the app to help manage field service operations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with CRM Analytics, which is available for an extra cost in <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions. Also available in <strong>Developer</strong> Edition.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
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          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d70622e68">User Permissions Needed</th>
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          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d70622e68 ">To use CRM Analytics templated apps:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d70622e68 ">Use CRM Analytics Templated Apps</td>

        </tr>
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          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d70622e68 ">To use Field Service Analytics:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d70622e68 ">Access Service Cloud Analytics Templates and Apps</td>

        </tr>
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          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d70622e68 ">To create and manage CRM Analytics apps:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d70622e68 ">Manage CRM Analytics Templated Apps</td>

        </tr>
      </tbody>
    </table>

![Field Service Analytics Work Order dashboard](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/bi/images/bi/bi_apps_field_service_wave_dashboard.png)

Salesforce created the Field Service Analytics app to help service managers analyze customer service data their teams generate when they use Field Service. The app is bundled with the Service Analytics.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_important.png)

Important Your org must be enabled to use Field Service. CRM Analytics datasets are based on Field Service’s new object model.

We’ve designed Field Service Analytics to give you just-in-time analytics to optimize the outcome of your field service business. Service managers get a new level of insight into their field service data that they can use to maximize the efficiency of their technical service agents.

Using the app, service managers can access insights to improve every on-site service visit. You gain visibility into mobile workforce utilization, first-time-fix rate, and travel time. Problem detection lets you optimize field technician agent productivity. Performance analysis visualizations help your team prioritize and resolve work orders faster to improve customer satisfaction. Armed with actionable analytics, your agents can deliver personalized, effective customer service.

CRM Analytics automatically creates the app for you based on your Field Service data. Select the Field Service Analytics template, click Create, and CRM Analytics does the rest. You get actionable insights fast from your field service data using the intuitive CRM Analytics interface. And you can drill deeper into key aspects of service engagements and technician performance by customizing Field Service Analytics around your business needs.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_note.png)

Note Your organization can use Field Service Analytics with or without the CRM Analytics platform by purchasing a Service Analytics license. Each Salesforce Analytics license includes a Service Analytics license.