---
schema_version: "1"
id: dba220c364f492fa4b70ce3b5960ac4438283e1f9cc2cfbb83ba54431870dcdf
title: Field Service Analytics
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_app_field_service_wave.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_app_field_service_wave.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1c7acfe0ad60fb481f91825b75fc5069d612943ea713d03b67a794c6c500da5e
description: The Field Service Analytics app brings the power of Analytics to Salesforce Field Service on any device that supports CRM Analytics.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Field Service Analytics

The Field Service Analytics app brings the power of Analytics to Salesforce Field Service on any device that supports CRM Analytics.

With intuitive visualizations based on your field service data, Field Service Analytics provides just-in-time analytics for field service managers and dispatchers. You get clear data insights to improve every on-site experience. Field Service Analytics empowers managers with answers to help their technicians deliver personalized, actionable customer service.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_tip.png)

Tip Follow the steps in the order shown to get started with Field Service Analytics. If you haven’t used CRM Analytics before, learn more about it from the [Analytics Documentation](https://help.salesforce.com/s/articleView?id=analytics.bi_help.htm&release=264.0.0&type=5 "CRM Analytics is a cloud-based platform for connecting data from multiple sources, creating interactive views of that data, and sharing those views in apps. CRM Analytics is a better way to distribute insight to business users so they can understand and act on changing information.").

1. **[About the Field Service Analytics App](https://help.salesforce.com/s/articleView?id=analytics.bi_app_field_service_wave_learn.htm&release=264.0.0&type=5)**  
    Learn the benefits of Field Service Analytics before you create and use the app to help manage field service operations.
2. **[Field Service Analytics Prebuilt Dashboard](https://help.salesforce.com/s/articleView?id=analytics.bi_app_field_service_wave_dashboards.htm&release=264.0.0&type=5)**  
    The Field Service Analytics app includes prebuilt dashboards to accelerate Field Service data exploration.
3. **[Set Up and Create the Field Service Analytics App](https://help.salesforce.com/s/articleView?id=analytics.bi_app_field_service_wave_setup_create.htm&release=264.0.0&type=5)**  
    Set up Field Service Analytics app permissions, make sure your org is enabled to use Field Service, and assign field level security correctly so you can create and share the app.