--- schema_version: "1" id: 362540c869ff16ca4d8ebdb7fd88fd2bf8c0d983bfc5b8ca067080757a8c6a90 title: Procure a Phone Number to Transfer Calls Using PSTN collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/telephony_procure_phone_number.md canonical_url: https://help.salesforce.com/s/articleView?id=ai.telephony_procure_phone_number.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 6213bb5fe46f8a7651c28a81cd6559c9edc7e3c24abef561a53c229b243ea83d description: To transfer calls to the Agentforce agent using PSTN, first procure a phone number. Later, you associate this phone number with the channel that’s used to transfer calls to the agent. products: - Agentforce - Cross Cloud release: "264" --- # Procure a Phone Number to Transfer Calls Using PSTN To transfer calls to the Agentforce agent using PSTN, first procure a phone number. Later, you associate this phone number with the channel that’s used to transfer calls to the agent. ### Required Editions
Available in: Lightning Experience
Available in: Enterprise, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions, and Salesforce Voice add-ons.
Before procuring a number, contact your account executive to purchase a voice lease entitlement from Salesforce. After you purchase the required entitlement and it’s provisioned in your Salesforce org, follow the steps in this article. You can procure a local phone number from Canada or United States. For optimal call latency, we recommend that you enable Agentforce Voice in an org closest to one of these regions. This procured phone number isn’t a public number for customers to call directly and doesn't support SMS capabilities. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png) Note When you [create a channel for Agentforce Voice with PSTN](https://help.salesforce.com/s/articleView?id=ai.agent_voice_channel.htm&language=en_US), use a phone number procured from Agentforce Voice Setup page. A [number procured from the Communication Channels page](https://help.salesforce.com/s/articleView?id=service.afcc_sv_procure_number.htm&language=en_US&type=5) won’t work. 1. From Setup, in the Quick Find box, enter Agentforce Voice, then select **Agentforce Voice Setup**. 2. In the Voice Channels with Agents section of the Agentforce Voice Setup page, click **New Number**. 3. In the Select Country and Code step, select the country and number type. ![This page shows the selected country and number type for the phone number.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/agentforce_voice_procure_number_country.png) 4. Click **Next**. 5. In the Select Number step, enter the 3-digit area code and click **Search**. 6. Select a phone number. 7. Click **Next**. 8. In the Review & Save step, review the phone number details, and click **Finish**. The window automatically closes. Your number is queued for provisioning and is in the Provisioning status. After your number is successfully provisioned, you receive a confirmation email. You can use the number when its status is Live. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png) Note If two users simultaneously provision the same number, the number is allocated to the user whose request came in first. 9. If you don't see the phone number in the Phone Numbers tab, refresh the page. A newly procured phone number can take a couple of minutes to appear in this tab. To use a phone number, its status must be Live. To determine what to do if the status is different, see [Procured Phone Number Statuses](https://help.salesforce.com/s/articleView?id=ai.agentforce_voice_phone_number_statuses.htm&release=264.0.0&type=5 "Review the possible statuses of procured phone numbers. To route a call to an agent with a procured phone number, the number must have a Live status."). 10. To see the latest status of a phone number, click the down arrow to the right of the phone number, and click **Refresh Status**. The Phone Numbers tab in the Agentforce Voice Setup page shows the phone numbers with their statuses. ![The Voice Channels with Agents section of the page shows the phone numbers in the Phone Number tab.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/agentforce_voice_setup_phone_numbers.png) - **[Procured Phone Number Statuses](https://help.salesforce.com/s/articleView?id=ai.agentforce_voice_phone_number_statuses.htm&release=264.0.0&type=5)** Review the possible statuses of procured phone numbers. To route a call to an agent with a procured phone number, the number must have a Live status. #### See Also - [_Video_: Set Up a Voice-Enabled Agent in Agentforce](https://salesforce.vidyard.com/watch/7UjuTize5zUoSPooDJyN2V)