---
schema_version: "1"
id: b1ae7f5cdd04d415a86dafd0806bef5bc19120a11e5e12313031b351c722e5ea
title: Agentforce Platform | Answer Questions with Salesforce Documentation (Beta)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/setup_agent_action_ref_answer_questions_with_documentation.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.setup_agent_action_ref_answer_questions_with_documentation.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 05ad61e74913f9b12d90124b9088961d6d4b7e59dd48f9f9ba27018327956751
description: Answers a question from a user based on information from relevant Salesforce documentation, including links to source articles. This action is the fallback solution if a user makes a request in Setup to the agent and there’s no action available to complete that request. This action can also be added to other agents, such as the Employee agent in Lightning Experience.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Agentforce Platform | Answer Questions with Salesforce Documentation (Beta)

Answers a question from a user based on information from relevant Salesforce documentation, including links to source articles. This action is the fallback solution if a user makes a request in Setup to the agent and there’s no action available to complete that request. This action can also be added to other agents, such as the Employee agent in Lightning Experience.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Foundations, or <strong>Agentforce 1</strong> or <strong>Einstein 1</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d120008e78">User Permissions Needed</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d120008e81">&nbsp;</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d120008e78 d120008e81 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
                Actions</a>.</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)

Note

Answer Questions with Salesforce Documentation is a beta service that is subject to the Beta Services Terms at [Agreements - Salesforce.com](https://www.salesforce.com/company/legal/agreements/) or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the [Product Terms Directory](https://ptd.salesforce.com/). Use of this beta service is at the Customer's sole discretion.

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">API Name</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">AnswerQuestionsWithSalesforceDocumentation</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Standard Action</td>

          </tr>

          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Yes</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Required Setup</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p style="margin-bottom:0;" dir="ltr">If you haven’t set up and configured Data 360, see <a href="https://help.salesforce.com/s/articleView?id=data.c360_a_customer360_lm.htm&amp;type=5&amp;language=en_US" target="_blank">Data 360 Features and Learning Path</a>.</p>
            </td>

          </tr>
        </tbody>
      </table>

## Considerations

- When generating responses, the action uses only Salesforce documentation.
- The Answer Questions with Salesforce Documentation action translates answers, Help article titles, and Help articles into the language selected by the Salesforce user.
- On occasion, translated text still contains English words if the translated version of that word isn't available.
- Some text, such as technical terms and UI text, aren’t translated by the LLM to prevent inaccuracies.
- If an article in Salesforce Help isn’t translated into a users preferred language, users can switch the article to their preferred language from the language drop-down at the bottom of the page.