---
schema_version: "1"
id: 2d459a96d6fe441ece85a13bc412caf2e32ce51aa6e7feff790fadf725c3d749
title: Customize Loading Text for Enhanced Chat
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/service_agent_messaging_progress_indicators.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.service_agent_messaging_progress_indicators.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e2c42569d6d1823c2eab862433fa56e57708dee08c447b8fdb21b98940773169
description: Loading text tells the user what an agent is doing while an action runs in the background. To show your users loading text in Enhanced Chat v1, set up typing indicators. Users see loading text by default on Enhanced Chat v2 channels. Optionally, customize the loading text color and label on the Embedded Service Deployments Settings Setup page.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Customize Loading Text for Enhanced Chat

Loading text tells the user what an agent is doing while an action runs in the background. To show your users loading text in Enhanced Chat v1, set up typing indicators. Users see loading text by default on Enhanced Chat v2 channels. Optionally, customize the loading text color and label on the Embedded Service Deployments Settings Setup page.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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            <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td>

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            <td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and
              <strong>Developer</strong> Editions. <a href="https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&amp;release=264.0.0&amp;type=5" title="Learn about agent types and default templates for specific clouds and common use cases.">Required
                add-on licenses vary by agent type.</a>
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            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/resources-global/_corporate/images/checkmark.png" alt="Check mark"></span>This article applies to: Agentforce Service agents and Agentforce Employee
                agents</p>
              <p style="margin-bottom:0;">To learn about channel support for other agent types, see the documentation for
                that type.</p>
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1. From Setup, in the Quick Find box, enter Embedded Service Deployments, and click **Embedded Service Deployments**.
2. Click to the name of your channel's deployment.
3. Users see loading text by default on Enhanced Chat v2. For Enhanced Chat v1, set up typing indicators in the channel's embedded service deployment settings.
    1. On the Embedded Service Deployment Settings page, in the Settings card, click **Edit Settings**.
    2. Select **Show Typing Indicators**.
    3. Save your changes.
4. Optionally, change the color of the loading text.
    1. On the Embedded Service Deployment Settings page, in the Branding card, click **Select Branding**.
    2. In the Component Colors section, change the color settings for the System Messages and Placeholder Text components.
5. By default, users see the loading text for the agent action that the agent is running. Optionally, add a custom label.
    
    1. On the Embedded Service Deployment Settings page, in the Custom Labels card, click **Set Custom Labels**.
    2. For the Chat Group, select **Chat in Progress**.
    3. For the Label Group, select **Chat Body**.
    4. For the Label Type, select **System Messages**.
    5. Add a custom label to the Thinking row. Then, click **Finish**.
    
    The Thinking label applies to all conversations on the channel. To change the loading text for a specific agent action only, see [Edit the Loading Text for an Agent Action](https://help.salesforce.com/s/articleView?id=ai.agent_actions_loading_text.htm&release=264.0.0&type=5 "Loading text tells the user what an agent is doing while an action runs in the background. For editable actions, both standard and custom, you can specify the loading text and tailor it for each action individually.").
6. On the Embedded Service Deployment Settings page, click **Publish**.