---
schema_version: "1"
id: 20f0a58c7341eab4cebc85685139afea9deecf8e6f8d2371f7ea727af391de29
title: Show Progress Indicators in Bring Your Own Channel
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/service_agent_messaging_byoc_progress_indicators.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.service_agent_messaging_byoc_progress_indicators.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 35964f284f8b8d9f96ef6e6ce90445845ea8758c568248a05ea55cf34ec61eea
description: Progress indicators tell the messaging user what actions an Agentforce Service agent is taking behind the scenes of a Bring Your Own Channel messaging session. Standard actions come with pre-written progress indicators, such as "Doing research" or "Analyzing". To customize the progress indicator for an action, edit its loading text.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Show Progress Indicators in Bring Your Own Channel

Progress indicators tell the messaging user what actions an Agentforce Service agent is taking behind the scenes of a Bring Your Own Channel messaging session. Standard actions come with pre-written progress indicators, such as "Doing research" or "Analyzing". To customize the progress indicator for an action, edit its loading text.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions. <a href="https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&amp;release=264.0.0&amp;type=5" title="Learn about agent types and default templates for specific clouds and common use cases.">Required add-on licenses vary by agent type.</a></td></tr></tbody></table>

## Access Standard Progress Indicators for Your Agentforce Service Agent

Standard agent actions come with pre-written progress indicators. When creating your [Agentforce Service Agent](https://help.salesforce.com/s/articleView?id=service.service_agent_overview.htm&language=en_US), add one or more [standard agent actions](https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_agentforce_service_agent.htm&language=en_US) . To specify your own loading text for editable actions, both standard and custom, see [Edit the Loading Text for an Agent Action](https://help.salesforce.com/s/articleView?id=ai.agent_actions_loading_text.htm&release=264.0.0&type=5 "Loading text tells the user what an agent is doing while an action runs in the background. For editable actions, both standard and custom, you can specify the loading text and tailor it for each action individually.").

## Write Custom Progress Indicators for Your Agentforce Service Agent

Before you enable progress indicators in Bring Your Own Channel, create an [Agentforce Service Agent](https://help.salesforce.com/s/articleView?id=service.service_agent_overview.htm&language=en_US). Then, create a [custom agent action](https://help.salesforce.com/s/articleView?id=ai.copilot_actions_custom_create_scratch.htm&language=en_US) for your Agentforce Service Agent, which includes writing loading text for the different actions your agent can call in a conversation.

## Turn On Progress Indicators in Bring Your Own Channel

Now that you've written progress indicators, allow Bring Your Own Channel to show them in the messaging conversation window.

This option is available if your Messaging partner supports it in the Conversation Channel Definition. Usage counts towards your high volume platform event allocation. See [Considerations and Limitations for Bring Your Own Channel for Messaging](https://help.salesforce.com/s/articleView?id=service.partner_messaging_consideration_and_limitations.htm&language=en_US) or [Considerations and Limitations for Bring Your Own Channel for CCaaS](https://help.salesforce.com/s/articleView?id=service.pcc_messaging_considerations_limitations.htm&language=en_US) for more information.

1. From Setup, in the Quick Find box, enter Messing Settings, and click **Messing Settings**.
2. Click to edit your Bring Your Own Channel for Messaging or Bring Your Own Channel for CCaaS Channel.
3. In the Event-Driven Settings card, click **Edit**.
4. Select **Show Agentforce agent progress indicator**.
5. Save your changes.