---
schema_version: "1"
id: aaaf393df5c579a424f90c040c435cf77993a17464a66ebfd5a10e23d21de38b
title: Configure Service Agent Managers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/service_agent_managers.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.service_agent_managers.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ed132e64d3fd3312554260df8b5a015fe3b4c6ccec64853bcb9efb988ef9ed12
description: When Service agents are enabled for your Salesforce org, Salesforce admins can create and edit service agents. To define other users as Service agent managers so that they can also create and edit service agents, assign those users the Manage Agentforce Service Agents permission set.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Configure Service Agent Managers

When Service agents are enabled for your Salesforce org, Salesforce admins can create and edit service agents. To define other users as Service agent managers so that they can also create and edit service agents, assign those users the Manage Agentforce Service Agents permission set.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions. <a href="https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&amp;release=264.0.0&amp;type=5" title="Learn about agent types and default templates for specific clouds and common use cases.">Required add-on licenses vary by agent type.</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d224378e76">User Permissions Needed</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d224378e79">&nbsp;</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d224378e76 ">To build and manage Service Agents:</td>

            <td data-label="" class="slds-cell-wrap" style="vertical-align:top;" headers="d224378e79 ">
              <p>Manage Agentforce Service Agents AND Manage AI Agents</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Customize Application</p>
            </td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter and select Users.
2. Select the name of the user you want to allow to edit Service Agents, and then scroll down to the Permission Set Assignments and click the **Edit Assignments** button.
3. Enable the **Manage Agentforce Service Agent** permission set.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)
    
    Note This permission set contains the Manage AI Agents permission, which is required to access Agentforce Builder. Manage AI Agents grants org-wide management access to all agents, not just the agent type or template named in the permission set. Users with this permission can manage, activate, and deactivate agents, customize subagents and actions, and monitor agent activity. Assign this permission set only to users who require org-wide agent management access.
4. Save your changes.