---
schema_version: "1"
id: 4eb6433fcf1b8af721dad23c9b92a61d75709af95f155bf897e98cdbfff1eed0
title: Use Additional Languages in Enhanced Chat Conversations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/service_agent_languages.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.service_agent_languages.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e48ee464557177107abd198a7db42fe41177c5283c1a619babc3b3ab8acca77f
description: Reach more customers and employees with a multi-language agent. After you select additional languages in your agent’s language settings and set up an Enhanced Chat channel, finish setting up additional languages for your agent.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Use Additional Languages in Enhanced Chat Conversations

Reach more customers and employees with a multi-language agent. After you select additional languages in your agent’s language settings and set up an Enhanced Chat channel, finish setting up additional languages for your agent.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
          <colgroup>
            <col>
          </colgroup>
          <tbody>
            <tr class="">
              <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td>

            </tr>
            <tr class="">
              <td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and
                <strong>Developer</strong> Editions. <a href="https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&amp;release=264.0.0&amp;type=5" title="Learn about agent types and default templates for specific clouds and common use cases.">Required
                  add-on licenses vary by agent type.</a>
              </td>

            </tr>
            <tr class="">
              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/resources-global/_corporate/images/checkmark.png" alt="Check mark"></span>This article applies to: Agentforce Service agents and Agentforce Employee
                  agents</p>
                <p style="margin-bottom:0;">To learn about channel support for other agent types, see the documentation for
                  that type.</p>
              </td>

            </tr>
          </tbody>
        </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
          <colgroup>
            <col style="width:50%">
            <col style="width:50%">
          </colgroup>
          <thead class="slds-text-title_caps ">
            <tr class="">
              <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d201890e99">User Permissions Needed</th>
              <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d201890e102">&nbsp;</th>
            </tr>
          </thead>
          <tbody>
            <tr class="">
              <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d201890e99 ">To build and manage Service agents:</td>

              <td data-label="" class="slds-cell-wrap" style="vertical-align:top;" headers="d201890e102 ">
                <p>Manage Agentforce Service Agents AND Manage AI Agents</p>
                <p>OR</p>
                <p style="margin-bottom:0;">Customize Application</p>
              </td>

            </tr>
            <tr class="">
              <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d201890e99 ">To build and manage Employee agents:</td>

              <td data-label="" class="slds-cell-wrap" style="vertical-align:top;" headers="d201890e102 ">
                <p>Manage AI Agents and Manage Agentforce Employee Agents</p>
                <p dir="ltr">OR</p>
                <p style="margin-bottom:0;" dir="ltr">Customize Application</p>
              </td>

            </tr>
          </tbody>
        </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)

Note These steps are required for all agents that connect to Enhanced Chat, including Agentforce Employee agents that connect to Enhanced Web Chat.

Before you begin:

- Review [supported languages for Agentforce Service agents](https://help.salesforce.com/s/articleView?id=ai.service_agent_considerations.htm&release=264.0.0&type=5 "To use Agentforce Service Agent, consider supported functionality, usage, limitations and allowances, limits, and other issues.") or [supported languages for Agentforce Employee agents](https://help.salesforce.com/s/articleView?id=ai.agent_employee_agent_considerations.htm&release=264.0.0&type=5 "Before setting up an Agentforce Employee agent, keep these considerations in mind."), and [considerations for language and locale support for Agentforce overall](https://help.salesforce.com/s/articleView?id=ai.copilot_considerations.htm&release=264.0.0&type=5 "Carefully review the support, limits, and considerations for AI agents.").
- [Turn on Translation Workbench](https://help.salesforce.com/s/articleView?id=platform.customize_wbench.htm&language=en_US) and [add your additional languages as translated languages](https://help.salesforce.com/s/articleView?id=platform.adding_and_editing_translated_languages.htm&type=5&language=en_US).
- [Update language settings](https://help.salesforce.com/s/articleView?id=ai.copilot_setup_tone.htm&release=264.0.0&type=5 "Change the language and tone of your agent’s messages to better suit your company’s brand.").
- Connect your agent to [Enhanced Chat v1](https://help.salesforce.com/s/articleView?id=ai.agent_deploy_enhanced_chat_v1.htm&release=264.0.0&type=5 "Connect an Agentforce Service agent to Enhanced Chat v1 or an Agentforce Employee agent to your Experience Cloud site with Enhanced Web Chat v1.") or [Enhanced Chat v2](https://help.salesforce.com/s/articleView?id=ai.service_agent_deploy_enhanced_chat_v2.htm&release=264.0.0&type=5 "To connect an agent to Enhanced Chat v2 in the new Agentforce Builder, set up the Enhanced Chat v2 connection. Agentforce Builder creates the channel and Enhanced Chat v2 deployment for you. Set up Agentforce Voice for Enhanced Chat v2 so that users can switch between speech and text when they chat with an Agentforce Service agent.").

1. On the Message Settings Setup page, click your Enhanced Chat channel's name.
2. Turn on the **Identify preferred language of messaging users** setting.
    
    When an end user starts a conversation, Salesforce populates the Messaging User Language field of the Messaging Session record with the language specified in the deployment's [code snippet](https://help.salesforce.com/s/articleView?id=service.miaw_configure_web_deployment_1.htm&type=5&language=en_US), Experience Builder site, or Commerce Cloud site.
3. Save your changes.