---
schema_version: "1"
id: b913006d538b8c8b91e2ea90d753f77a06757ecee2d7c5908369cde0a32d1c52
title: Create an Email Configuration for Agentforce Service Agent on Email
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/service_agent_email_configuration.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.service_agent_email_configuration.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b9c7e1e9e726447134df51076193e939a1f1e61319695ddca1adbb187fe357eb
description: The email configuration connects your email template to an Agentforce Service agent. Create it in Setup, and then link it to one or more routing addresses.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Create an Email Configuration for Agentforce Service Agent on Email

The email configuration connects your email template to an Agentforce Service agent. Create it in Setup, and then link it to one or more routing addresses.

### Required Editions

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            <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td>

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            <td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and
              <strong>Developer</strong> Editions. <a href="https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&amp;release=264.0.0&amp;type=5" title="Learn about agent types and default templates for specific clouds and common use cases.">Required
                add-on licenses vary by agent type.</a>
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            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/resources-global/_corporate/images/checkmark.png" alt="Check mark"></span>This article applies to: Agentforce Service agents</p>
              <p><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/resources-global/_corporate/images/crossmark.png" alt="Cross mark"></span>This article doesn't apply to: Agentforce Employee agents</p>
              <p style="margin-bottom:0;">To learn about channel support for other agent types, see the documentation for
                that type.</p>
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      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d29527e103">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d29527e103 ">To create email templates:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d29527e103 ">Lightning Experience User </td>

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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d29527e103 ">To edit public email templates:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d29527e103 ">Modify All Data, Manage Public Lightning Email Templates, or template
              ownership</td>

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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d29527e103 ">To create Agentforce Service Agent email configurations:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d29527e103 ">Manage Agentforce Service Agents AND Manage AI Agents OR Customize Application</td>

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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d29527e103 ">To edit routing addresses:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d29527e103 ">Customize Application</td>

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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d29527e103 ">To create Omni-Channel flows:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d29527e103 ">Customize Application</td>

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1. To deploy your Agentforce for Service on Email agent to channels, set up the Service Email Connection. See [Set Up Connections in the Legacy Builder](https://help.salesforce.com/s/articleView?id=ai.agent_response_enable.htm&type=5&language=en_US).
2. From Setup, enter Agentforce in the Quick Find box and select **Agentforce for Service on Email**.
3. Click **New Configuration**.
    1. Enter a name for your configuration.
    2. Select the email template you created.
    3. Select an active Agentforce Service agent.
    4. Enter a legal disclosure that lets the end user know that the email was written and sent by AI. The disclosure replaces \[\[\[LEGAL\_DISCLOSURE\]\]\] in the sent email.
    5. Select Reply All if you want Agents to reply to all email recipients, including those in the To and CC fields.
    6. Click **Save and Next**.
        
        ![Email configuration editor with all fields filled out.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/email_asa_configuration.png)
4. Click **Go to Email-to-Case Setup**.
5. In the Routing Addresses section, click **Edit** next to the routing address that will receive inbound emails for the Service agent.
6. Under Agentforce Service Agent Settings, select the email configuration you created.
    
    ![The email configuration that you just created is selected in the Configuration Name field on the Routing Address editor.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/email_asa_routing_configuration.png)
7. Save your changes. If you want to, follow the previous steps to link the configuration to additional routing addresses.