---
schema_version: "1"
id: 6ca91864abae8c2a96ffa1c57490806ad375cb2df046fe85e523dbd75c67b862
title: Natural Language Search Limitations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/search_nls_limitations.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.search_nls_limitations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: da317cbcdce034e7489f0f9ea25d3a41d194d8a528fd287827377af349ffc91d
description: When using Natural Language Search (NLS), keep these limitations in mind.
products:
  - Cross Cloud
release: "264"
---
# Natural Language Search Limitations

When using Natural Language Search (NLS), keep these limitations in mind.

- Natural language search works with these standard objects: Account, Case, Contact, Knowledge, Lead, Opportunity, and Task.
- NLS supports non-English language queries for renamed standard objects, renamed fields, and picklist values. Non-English languages aren’t supported for queries that contain boolean field values, dates, operators such as "top" and "my", and stop-words such as “how” and “to”.
- In Government Cloud, NLS doesn’t support queries that use location and date filters. For example, you can’t perform searches like my contacts in Boston and cases closed in the last 2 weeks.
- NLS doesn’t return search results for exact dates, such as closed cases January 23 2020.
- NLS doesn’t return search results for records with fields that an admin or end user can’t access due to field level security.
- NLS only returns one record if you have multiple articles with the same name. To receive multiple articles with the same name, enable [Natural Language Search Filters (Pilot)](https://help.salesforce.com/s/articleView?id=ai.search_es_change_nls_results.htm&type=5&language=en_US) and filter them accordingly.

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/images/icon_example.png)

Example A user searches for My accounts in Denver. Einstein Search doesn’t compare the term “Denver” against the fields Billing Address and Shipping Address because the user is restricted from accessing these fields. Instead, a keyword search for the entire query is done, returning results for matches against any accessible fields. For example, if the name of a record matches any of the terms in My accounts in Denver, that record is returned.

- **[Limitations for Non-English Terms](https://help.salesforce.com/s/articleView?id=ai.search_ai_nonenglish_nls.htm&release=264.0.0&type=5)**  
    Natural language search offers full support for English language queries. It can also understand queries using non-English languages, but there are some limitations. If a non-English query isn’t supported, Einstein Search does a keyword search instead.