---
schema_version: "1"
id: 5a20856c673bd87b200b949b97943f4a504bc77d269dd620ffcd2a603f3314ba
title: Customize Search for Service Agents
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/search_lightning_knowledge.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.search_lightning_knowledge.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 57876f58ad102b780fa5ef0f529e8636e417bcf2c541277afcc0ea8094275995
description: Improve search efficiency and help agents find the relevant information in your knowledge base faster. For example, optimize the search for agents in a specific product area and apply it to the Knowledge component for that product area. Choose which fields are available to search, and filter out results they don’t need.
products:
  - Cross Cloud
release: "264"
---
# Customize Search for Service Agents

Improve search efficiency and help agents find the relevant information in your knowledge base faster. For example, optimize the search for agents in a specific product area and apply it to the Knowledge component for that product area. Choose which fields are available to search, and filter out results they don’t need.

### Required Editions

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            <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and
              Lightning Experience</td>
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            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Salesforce Knowledge is available in <strong>Essentials</strong> and <strong>Unlimited</strong> Editions with
                Service Cloud.</p>
              <p style="margin-bottom:0;">Salesforce Knowledge is available for an additional cost in:
                <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Developer</strong>
                Editions. For more information, contact your Salesforce representative.
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d33447e57">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d33447e57 ">To use Search Manager</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d33447e57 ">CustomizeApplication AND ViewSetup</td>
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1. From Setup, in the Quick Find box, enter Search Manager, and then select **Query Configurations**.
2. Click **New**.
3. Enter a unique name.
4. Select **Lightning Knowledge Component**, and click **Save and Continue**.
5. For each field, select whether to include it in the search.
    
    If the field has a ![Locked icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/search/images/search_manager_locked.png) icon, it’s a locked standard field, and you can’t change its search state.
    
    To filter out results your users don’t need, see [Filter Search with Rules](https://help.salesforce.com/s/articleView?id=ai.search_manager_filter_rules.htm&release=264.0.0&type=5 "Filter out irrelevant results before your users see them by adding rules to a search configuration. Rules are hidden filters that define the scope of the search results to show. ").
6. Apply the search configuration to the Knowledge component with the Lightning App Builder.
    1. From Setup, in the Quick Find box, enter Lightning App Builder, and then select **Lightning App Builder**.
    2. Click **Edit** next to the Lightning Page you want to apply the search configuration to.
    3. Click the **Knowledge** component.
    4. Enter the search configuration name in the Search Manager Configuration field.
    5. Click **Save**, then click **Activate**.

#### See Also

- [Filter Search with Rules](https://help.salesforce.com/s/articleView?id=ai.search_manager_filter_rules.htm&release=264.0.0&type=5 "Filter out irrelevant results before your users see them by adding rules to a search configuration. Rules are hidden filters that define the scope of the search results to show. ")
- [Use the Lightning Knowledge Component](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_sidebar.htm&type=5&language=en_US)
- [Article Search Results](https://help.salesforce.com/s/articleView?id=service.knowledge_search_algorithm.htm&type=5&language=en_US)