Understand how users see and interact with external search results in Salesforce Classic.
- External results are included within the list of all searchable objects in alphabetical order.
- The new external source doesn’t appear immediately at the top of the search results list because it’s new. Users can pin the object to the top of search results by hovering over the object name in the search results object list and clicking the pin icon.
- The external source name on the search results page is the name that was entered when the source was defined.
- External results also appear in console and Experience Cloud site search results.
- External results appear in instant results.
- Which fields are searchable, relevance ranking, and any advanced search features (like spell correction) are applied per the external data source. Verify with the external search provider how it searches for content and which special features it offers.
- Salesforce search features (lemmatization, spell correction, nicknames, and synonym group features) and relevance ranking aren’t applied to external search results.
- The ability to sort results depends on whether the external search provider supports sorting on certain fields. Options to sort by Relevance and Display URL are always available. However, if the external search provider doesn’t support these options, selecting the option doesn’t sort results. If the provider supports sorting for other fields, those options appear in the sorting dropdown. Sorting isn’t available for all fields.